IT Support Officer

Were looking for an enthusiastic and customer-focused IT Support Officer to join our team on a 6-month fixed-term this role youll provide first-line technical support to employees across our corporate offices helping to deliver a seamless technology experience through responsive support problem-solving and collaboration.

This is an excellent opportunity for someone early in their IT career who enjoys helping people troubleshooting technology issues and developing their technical skills within a dynamic and supportive environment.

Getting to know the role and your responsibilities

• Provide first-line IT support for hardware software mobile devices and workplace technology.
• Respond to incidents and service requests through the IT ticketing system.
• Troubleshoot issues relating to Microsoft 365 applications including Outlook Teams OneDrive and SharePoint.
• Set up and support user accounts and access management.
• Escalate more complex technical issues to specialist support teams and monitor progress through to resolution.
• Support device lifecycle management including onboarding replacement and decommissioning.

Qualifications :

What we need from you

• 12 years experience in an IT Support Service Desk Help Desk or similar role.
• Experience supporting Microsoft 365 applications and Windows environments.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and manage competing requests.
• Customer-focused with a genuine desire to help others.

Additional Information :

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Suitably experienced and qualified applicants who currently have full working rights in Australia will only be considered.

Candidate screening and interviews may be conducted prior to the closing date of the advertisement. Accor reserves the right to close applications for the position prior to the advertised date. We encourage you to submit your application as soon as possible.

Remote Work :

No

Employment Type :

Full-time