Performance & Analytics Manager (12m FTC)

This hybrid role offers a great balance of home and office working. Youll join your colleagues in your local office at least two days a week.

As the UKs largest independent full fibre network and wholesale platform of choice were busy setting new standards for what digital infrastructure can and should be.

Our network is greener more reliable and designed for the future. The products we run over it lead the way on speed value and service - helping businesses to innovate communities to thrive and people to live more connected digital lives.

At CityFibre youll be part of something bigger helping to build a better-connected Britain together.

Joining us as a Performance & Analytics Manager (12m FTC)

Youll play a key role in shaping how data drives performance across our Field Operations leading the development of insight and reporting that enables smarter decision-making improves operational efficiency and supports the delivery of long-term strategic outcomes.

Youll receive a salary of up to 70000 and a performance related bonus.

This is some of what you can expect to be doing:

Lead the collection analysis and dashboarding of operational data creating a single source of truth across Field Operations
Develop and maintain KPIs providing insight to support performance tracking target setting and strategic decision-making
Own weekly and monthly reporting governance delivering clear and impactful performance insights to stakeholders
Use data to identify trends inefficiencies and opportunities driving continuous improvement across operations
Influence project prioritisation and scope ensuring initiatives deliver measurable value and return on investment
Partner with operational and cross-functional teams to provide analytical support and improve business performance

What youll bring to the role

Strong analytical capability with proven experience translating complex data into actionable insight within an operational environment. Youll also have:

Experience in operational performance analysis or a similar data-driven role
Strong proficiency with data analysis and visualisation tools (e.g. Excel SQL Power BI Tableau)
Ability to create clear impactful reporting and communicate insights to a range of stakeholders
Strong problem-solving skills with a focus on continuous improvement and operational excellence
Experience working with operational processes and supporting decision-making through data

Life at CityFibre

Everyone deserves to feel heard valued and truly included. Working alongside our Employee Communities were committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. Thats why were proud to be a Times Top 50 Employer for Gender Equality endorsed by WORK180 a Disability Confident Leader a Care Leaver Friendly Employer and a signatory of the Armed Forces Covenant Gold Award.

Well support you to thrive inside and outside of work with opportunities to grow your career and a flexible benefits package that adapts to your life including generous annual leave (with an extra day off on your birthday) private medical insurance health cash plans and familyfriendly policies.

Find out more about our culture communities and benefits on our careers site.

Additional Information :

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background family or carer status ethnicity sexual orientation religion age disability gender or gender identity we welcome your application. If you need any support or reasonable adjustments throughout the application process please email us at We want to help!

Remote Work :

No

Employment Type :

Full-time