Disease Intervention Technician – HIV Case Management

Disease Intervention Technician HIV Case Management

The Position

GENERAL SUMMARY: The Disease Intervention Technician is a public health employee
who supports the HIV Case Management team to provide client support basic needs
coordination group facilitation outreach activities and associated administrative support.
The staff person works as a member of a multidisciplinary team to assist with improving health
outcomes for people living with HIV by promoting engagement and retention in care supporting
medication adherence addressing social determinants of health such as housing transportation
and food access and reducing barriers to comprehensive client-centered services. The position
requires excellent communication skills both verbal and written and the ability to interact with
diverse populations comfortably and effectively. Bilingual Spanish/English is preferred.

Essential duties may include but are not limited to:

Engages with cases and contacts to establish positive rapport by using a variety of interviewing
techniques.
Makes referrals and linkages to care in areas including medical care behavioral health care
housing substance use treatment and transportation as appropriate to reduce barriers to
accessing health services.
Addresses questions and concerns while employing de-escalation skills and the use of
motivational interview techniques as needed.
Engages with community partner organizations and businesses to provide prevention and
intervention guidance and obtain information necessary for case surveillance investigation and
response.
Provides information and input on policy and procedures related to testing and treatment service
protocols both internally and externally to members of the public.
Assists team with data entry and filing as well as keeping written policies up to date
Assists with offsite outreach activities and outreach preparation and coordination
Inventories and orders supplies as applicable to area of assignment.
Maintains appropriate storage of supplies as applicable to area of assignment.
Schedules client appointments and makes referrals to outside agencies as appropriate
Assists in the resolution of client concerns.
Participates in meetings training and conference calls as required.
Participates in staff and team meetings and committees.
Prepares reports and maintains program records as applicable to area of assignment.
Enters data completely and accurately in appropriate applications or from faxed or
written documents into appropriate databases per protocol.
Stays current on HIPAA and ensures confidentiality of personal health information
maintaining compliance as required by statue.

Utilizes various HIPAA compliant resources to locate and/or engage with cases and contacts who may be
difficult to reach or reluctant to engage in conversation.
Keeps current with changes and updates from the State Department of Health the CDC and local health
officials regarding disease investigation best practices.
Completes timely and accurate random moments to comply with contractual requirements of Medicaid
Administrative Match.
Accurately completes and submits electronic timecard on a weekly basis as required.
Demonstrates cultural competency and embeds health equity into all aspects of assigned work and
interactions.
Works both independently and within a collaborative team-oriented environment; contributes openly
disagrees respectfully understands the ideas of others listens well and works for consensus.
Models an organizational culture that promotes the practice of respect for people openness trust safety
transparency collaborative problem solving managing with data in the pursuit of continuous improvement
and assurance.
Responds to public health emergencies as required by the District.
Establishes and maintains cooperative effective working relationships with coworkers other District
employees and the public using principles of good customer service.
Reports for scheduled work with regular reliable and punctual attendance.
Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES: Knowledge of disease surveillance and response outreach
strategies and case management principles; ability to apply basic math skills to work performed; correct
English usage including grammar spelling and punctuation; communication business practices include
electronic telephone and direct public contact; computer operations and a variety of software including
spreadsheets databases and other applications related to the area of assignment; interpret and apply
relevant federal state and local laws and regulations and agency policies and procedures; maintain
sensitive and confidential medical data; use tact discretion respect and courtesy to gain the cooperation
of others and establish and maintain effective working relationships with rapport with co-workers volunteers
other programs representatives of other agencies and businesses and diverse members of the public;
assure that absolute confidentiality is maintained as required and sensitive information is handled
appropriately; fulfill the commitment of the District to provide outstanding customer service; organize
prioritize and coordinate work effectively in a multi-task appropriate
good judgment creativity and logical thinking to obtain potential solutions to unique
problems and to make reasoned decisions within the scope of knowledge and authority or refer to the
appropriate person; attentive to detail consistently follow written and oral instructions and guidelines
maintain a high degree of accuracy and complete records check data and prepare and review material in
reports and correspondence; proficiently and accurately operate office and other equipment standard to the
area of assignment; utilize computers databases and related software and automated equipment to produce
worksheets and reports typing with speed and accuracy to accomplish assignments in a timely manner;
communicate orally and in writing to a variety of audiences in a clear comprehensive effective and
professional manner; gather and analyze data and develop clear concise and comprehensive reports
correspondence and other written materials; exercise discretion and sound independent judgment in
decision making; coordinate organize and prioritize work follow directions instructions and protocol in the
course of duties assigned; work both independently and cooperatively within a collaborative team-oriented
environment; maintain current knowledge for assigned areas and adapt to new technologies keeping
technical skills up to date.

The Requirements & Selection Process

MINIMUM QUALIFICATIONS: High school graduate or GED.

MINIMUM EXPERIENCE: Two years of experience in a medical clinic or public health setting OR a
combination of education experience skills knowledge and abilities that demonstrate competency will be
considered and may be qualifying.

Additional Requirements: Performance of job duties requires driving on a regular basis a valid
Washington State drivers license the use of the incumbents personal motor vehicle when a District fleet
vehicle is not available for use and proof of appropriate auto insurance.

This position requires full-time on-site work; remote work is not available.

SELECTION PROCESS: The most qualified applicants based in part upon evaluation of the completed
application and related information will be invited for an interview. Applications should be submitted to the
Senior Human Resources Manager Brandy McNeill or apply via Benton Franklin Health District website: Employment - Benton Franklin Health District

Required Experience:

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