Program Manager

PROVAILhas an exciting opportunity for a Program Managerto join our team! In this role you will lead and manage the day-to-day operations of assigned residences providing strategic oversight team leadership and high-quality service delivery. This role ensures that services are person-centered aligned with PROVAILs mission and meet the standards of contract requirements. The Program Manager plays a key role in driving quality service accountability and inclusion across the team and with external partners.

This is a full-time weekday position (MondayFriday typical business hours) with occasional evening or weekend flexibility based on participant or employer needs.

About Us

PROVAILwas founded in 1942 by parents of children with cerebral palsy. They created some of the first community services for individuals with cerebral palsy and other severe disabilities in the area. Our mission is to support people with disabilities to fulfill their life choices. We help people decide how they want to live their lives in the community and then provide the support services they need to act on those choices. We are one of the states largest private multi-service agencies dedicated to meeting the needs of children and adults with all types of disabilities.

What we offer:

• Competitive pay $35 - $38 per hour DOE
• Comprehensive medical dental vision insurance with highly subsidized employer contribution for the employee. Dependent coverage for qualified family members is available.
• Employer Funded Health Reimbursement Account (HRA) when enrolled in a medical plan.
• Flexible Spending Accounts (FSA) - Health Care and Dependent Care
• Employee Assistance Program
• 104 hours paid vacation plus incremental increases based on years of service
• Twelve paid personal holidays
• 403(b) retirement plan
• Referral bonus program
• Monthly cell phone stipend and mileage reimbursement
• Extensive paid training and professional development opportunities

What youll do:

Team Leadership & Supervision (10%): Provides direct supervision coaching and performance management to a team of Support & Instructional staff (regular & on-call). Sets clear expectations supports staff development and fosters an inclusive accountable and collaborative team culture.

Program Quality & Compliance (10%): Oversees program compliance with accreditation standards and funding source contracts. Ensures data accuracy timely reporting and use of outcome data to inform continuous quality improvement.

Strategic Alignment & Planning (5%): Collaborates with the Program Director Regional Director and administrative support team to advance PROVAILs strategic plan. Aligns team goals and program activities with organizational priorities and long-term objectives. Communicates organizational and programmatic decisions to the team in a timely respectful and unified mannerreinforcing shared goals and modeling professionalism.

Staffing & Schedules (20%): Creates staff schedules that align with client health needs personal goals and preferenceswhile staying within the limits of contracted hours. Posts monthly schedules and announcements for meetings and trainings well in advance. Collaborates with staff to accommodate time-off requests that are submitted properly and on time. Promptly notifies leadership of any additional staffing needs and provides documentation to support those requests.

Health & Safety (20%): Ensures that proper supports are provided and procedures followed to protect client health and safety including providing an appropriate living environment. Conducts regular evacuation drills water temperature testing abuse/neglect checks and/or body checks and submits reports in a timely manner. Responds to emergencies attends annual and specialist healthcare appointments and ensures thorough follow-up such as return visits or referrals medication administration instructions to staff etc. Ensures routine vehicle maintenance and recordkeeping. Reports and document service refusals.

Data Use & Reporting (5%): Leads data collection and analysis to generate actionable insights. Ensures thorough proper documentation of activities related to client health goal progress and staff assistance with client financial recordkeeping. Completes IISP reviews at least every six months or as goals change. Documents attendance at trainings and meetings. Develops and delivers clear accurate and reports to guide decision-making and measure impact.

Policy & Process Improvement (5%): Understands and implements current state regulations and policies and agency policies and procedures. Ensures timely and complete reporting of client incidents and provides appropriate follow-up to ensure client health and safety. Regularly reviews policies and procedures with staff during house meetings. Partners with the Program Director to identify and implement operational improvements that enhance efficiency equity and customer experience.

Customer-Centered Oversight (5%): Supports client choice goals and community inclusion. Coordinates planning with client staff family/guardians case manager and other support providers. Monitors client goal progress and documentation. Ensures that all staff understand each clients goals and how to support them. Promotes culturally responsive person-centered practices in all aspects of service delivery.

Community Engagement (5%): Serves as a representative of PROVAIL when engaging with families caregivers medical professionals service partners and other community members in support of clients. Builds and maintains relationships with formal and informal client support.

Accessibility Equity & Inclusion (5%): Fosters an inclusive and respectful team culture where staff feel valued and supported. Ensures workplace practices communications and materials are accessible to staff clients and visitors. Proactively seeks out and elevates voices from underrepresented and marginalized groups in decision making. Support staff engagement in learning and dialogue related to equity race and inclusion.

Training & Capacity Building (5%): Designs and delivers training for new and existing staff on key program areas. Models inclusive practices and supports knowledge-sharing across the team.

Recruitment & Hiring (5%): Participates in recruitment interviewing and onboarding of new team members to build a values-aligned high-performing workforce. Ensures compliance with PROVAILs hiring policies and processes.

Additional job duties: Provides back-up direct care as needed. Monitors the appropriate use of PROVAIL supplies and equipment including but not limited to: computers printers faxes etc.

What youll bring:

• BA or 4 years of experience providing quality services to people with disabilities.
• Registered as a Nursing Assistant (or Certified Nursing Assistant).
• Minimum of one year experience providing leadership (professional or community service) is preferred.
• Must be able to travel between work sites attend off-site meetings and efficiently meet with clients and business partners in the community as required to fulfill job responsibilities.
• Must be able to pass a criminal history background check.
• Lived experience and experience working with individuals with disabilities in a community setting is preferred.
• Must meet all applicable training requirements including First Aid/CPR and blood borne pathogens..

REQUIRED SKILLS & COMPETENCIES:

Achievement Orientation: Demonstrates persistence and personal drive to achieve measurable meaningful results. Maintains focus and energy despite obstacles.

Communication: Demonstrates the ability to communicate effectively both orally and in writing with all levels within the organization and with external customers. Demonstrates excellent interpersonal skills listens actively and conveys information clearly.

Conceptual Thinking: Understands situations or problems by combining information that is readily available; identifies patterns or connections between situations that are not obviously related; identifies key or underlying issues in complex situations.

Cultural Competency and Humility: Demonstrates a commitment to equitable inclusive and respectful practices in all interactions. Exhibits an openness to learning from diverse cultural perspectives lived experiences and communication styles.

Integrity: Consistently upholds confidentiality ethical standards and professional boundaries. Builds and maintains supportive relationships while safeguarding the emotional and physical well-being of others.

Planning and Organizing: Sets priorities for yourself and your team and defines actions time and resources needed to achieve predefined goals.

People Development: Assesses strengths and development needs of individuals and teams and provides support to improve performance and capability.

Stress Tolerance: Maintains composure focus and effectiveness under pressure or adversity. Performs well when faced with a time frame workload adversity disappointment or opposition stressors.

Technical Expertise: Possesses and applies the specialized knowledge and skills required to perform effectively in ones role. Comfortable using Microsoft Office (Windows environment) Google Workspace and other digital tools to manage information track progress collaborate with team members and support service delivery.

PHYSICAL REQUIREMENTS:

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

Must be able to push pull lift and carry up to 60 pounds to safely assist with client transfers.

The position requires sufficient visual and hearing abilities to perform job duties safely and effectively including close and distance vision color vision peripheral vision depth perception ability to adjust focus and the ability to hear and respond quickly to verbal communication and environmental sounds. The position also requires frequent standing walking bending and reaching.

WORKING CONDITIONS:

Work involves frequent interaction with people in dynamic and at times unpredictable situations. Employees must be able to assess and adapt in real time.

• Engage in and respond to difficult or sensitive conversations with participants residents clients family members coworkers supervisors and external partners.
• Maintain clear consistent and professional boundaries even in emotionally charged situations.
  Navigate ambiguity competing needs and changing priorities.
• Demonstrate emotional regulation sound judgment and professionalism under stress.
• Acknowledge that discomfort may occur and remain effective while upholding organizational values and expectations.
• Work occurs in environments that may be loud busy or unpredictable (e.g. homes community settings workplaces).
• Regular exposure to interpersonal conflict behavioral escalation or emotionally complex situations.
• Required to support individuals in settings or situations that may not align with personal beliefs or preferences while maintaining professional neutrality and respect.
• Work in close physical proximity to others for extended periods including providing direct support.
• May encounter secondhand trauma or emotionally impactful situations; use of coping strategies and organizational supports is expected.

PROVAIL is committed to diversity & inclusion and continually working to build an organizational culture and climate in which every voice is valued staff have a sense of belonging and connection with one another and to the organization and staff feel empowered to do their best work. We specifically encourage people of color individuals who identify as LGBTQ and individuals with disabilities to apply for this position.

PROVAIL is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity or any other characteristic protected by law.