IT Infrastructure Specialist

Join our team as an IT Infrastructure Specialist and help us build and maintain a reliable secure and scalable IT environment. You will play a key role in supporting daily operations and driving improvements across our infrastructure landscape.

Tasks:

• Carry out 2nd and 3rd-level support for all IAM topics of the Robert Bosch GmbH focused on BSH-dedicated IAM Products and Services as well as One Identity Manager
• Identify clear and dispatch incidents in the area of Identity/Access Management across platforms while observing the specified quality regulations
• Analyze incidents in depth identify error causes transfer to and exchange with IAM Problem Management for the benefit of the affected users.
• Process/respond to questions/comments in the related support channels (ITIL tools forum docupedia ...)
• Support specifying testing documenting and reporting new support functionalities
• Identify new support cases develop solution approaches for them align with product responsible

Qualifications :

• Experience of several years in support of complex and distributed enterprise IT solutions including very good ITIL know-how
• Know-how in area of Identity Management Identity Master Data Management
• General process know-how and ability to make use of it in complex IT environments
• Experience in user support within 2L or 3L
• Basic knowledge in software development and database technologies (scripting SQL ...)
• Very good English skills (written and spoken) - additionally good German skills and further language skills an advantage
• Motivation / open-minded to work in diverse / multicultural / distributed / virtual teams

Additional Information :

Boschs culture of innovation and digital transformation offers you a fantastic platform to grow your skills and enhance your network. We are dedicated to building a warm open transparent and inclusive work environment for all.

Work LikeABosch:

• Employment Contract
• Competitive salary annual bonus
• Hybrid work with flexible working hours
• Referral Bonus Program
• Copyright costs for IT employees

Grow LikeABosch:

• Complex environment of working professional support and possibility to share knowledge and best practices
• Ongoing development opportunities in a multinational environment
• Broad access to professional trainings (incl. language courses) conferences and webinars

Live LikeABosch:

• Private medical care and life insurance
• Cafeteria System with multiple benefits (incl. MultiSport shopping vouchers cinema tickets etc.)
• Prepaid Lunch Card 
• Number of benefits for families (for instance summer camps for kids)
• Non-working day on the 31st of December

Remote Work :

No

Employment Type :

Full-time