Front Office Supervisor

Join our team as a Front Office Supervisor at Fairmont Chateau Lake Louise and take a key role in leading and supporting the Front Office team to deliver exceptional guest experiences. Youll be responsible for maintaining smooth daily operations ensuring high service standards and supporting the teams growth and development.

Start Date: May 2026
Pay Rate: $27.68/hour
Position Type: Permanent

Job Duties Include:

• Supervise daily front desk operations including guest checkin checkout room changes reservations coordination and handling VIPs / special requests.
• Lead coach mentor and develop front desk agents for performance service standards professionalism guest relations and appearance.
• Empower staff to resolve guest service challenges; track guest issues and ensure timely followup and resolution (service recovery).
• Coordinate with other departments (housekeeping reservations concierge food & beverage engineering etc.) to ensure guest satisfaction and operational efficiency.

Qualifications :

• Previous supervisory experience at a front desk / front office in a large hotel preferred
• Proficient with property management systems (e.g. MicrosOpera or similar) and strong skills with Microsoft Office (Word Excel Outlook).

You may be required to work on holidays weekends overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Additional Information :

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Remote Work :

No

Employment Type :

Full-time