Customer Success Manager Public Sector

Join the team redefining how the world experiences design.

Hey gday mabuhay kia ora 你好 hallo vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and youre probably keen to find out whats on offer so well get straight to the point.

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane Perth and Adelaide. But you have choice in where and how you work we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.

What youd be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think thats all part of the fun. So this will give you the flavour of the type of things youll be working on when you start but this will likely evolve.

At the moment this role is focused on:

• Growing strategic public sector partnerships: Build trusted relationships with senior stakeholders across government higher education and not-for-profit organisations helping them unlock more value from Canva.

• Driving adoption retention and growth: Develop success plans and account strategies that support customer goals increase engagement manage renewals and identify expansion opportunities.

• Demonstrating Canvas impact: Use product usage data customer insights and business outcomes to tell compelling value stories that influence decision-making and prove ROI.

• Navigating complex customer environments: Understand procurement cycles funding models governance requirements stakeholder changes and adoption risks then build clear plans to keep partnerships on track.

• Partnering cross-functionally: Work with Sales Product Marketing Education Support and other teams to champion public sector customer needs and shape how Canva supports this segment.

Youre probably a match if

• You have strong customer success account management or strategic relationship experience ideally with government higher education not-for-profit or complex enterprise customers.

• Youre confident building trusted relationships with senior stakeholders and navigating complex multi-stakeholder organisations.

• You understand public sector environments including procurement funding cycles governance and the need to demonstrate clear impact.

• Youre commercially minded and can drive adoption retention renewal growth and accurate forecasting.

• Youre comfortable using data and customer insights to tell clear value stories and influence decisions.

• Youre a proactive collaborative communicator who can simplify complexity and thrive in a fast-moving evolving environment.

About the team

At Canva our Sales and Success team is on a mission to get Canva into the hands of every team classroom and organisation in the world.

Our Customer Success team partners with customers to help them unlock the value of Canva driving adoption proving impact and building long-term partnerships. This role sits within our Public Sector motion supporting government higher education and not-for-profit organisations to communicate collaborate and create more effectively at scale.

As Canva continues to grow youll help shape how we support this important segment bringing customer insight strategic thinking and a deep focus on impact to partnerships with some of the most purpose-led organisations in the market.

Whats in it for you

Achieving our crazy big goals motivates us to work hard - and we do - but youll experience lots of moments of magic connectivity and fun woven throughout life at Canva too. We also offer a range of benefits to set you up for every success in and outside of work.

Heres a taste of whats on offer:

• Equity packages - we want our success to be yours too

• Inclusive parental leave policy that supports all parents & carers

• An annual Vibe & Thrive allowance to support your wellbeing social connection office setup & more

• Flexible leave options that empower you to be a force for good take time to recharge and supports you personally

Check out for more info.

Other stuff to know

We make hiring decisions based on your experience skills and passion as well as how you can enhance Canva and our culture. When you apply please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you dont feel like your skills quite match whats listed above - we still want to hear from you!

Please note that interviews are conducted virtually.

Remote Work :

No

Employment Type :

Full-time