Microsoft Teams Administrator (Support, Operations & Telephony)
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Job Location:
Monthly Salary:
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Roles & Responsibilities :
Administer and manage Microsoft Teams ensuring integration with Microsoft 365 services (Exchange SharePoint OneDrive).
Provide Tier 3 support for Teams incidents including meetings chat calling and collaboration features.
Configure and support Teams telephony including calling plans voice policies dial plans and troubleshooting call quality issues.
Perform day-to-day operational activities such as user provisioning policy management and service monitoring for global users.
Proactively identify and resolve issues impacting service performance and user experience.
Implement and maintain governance security and compliance controls within Microsoft Teams.
Develop automation using PowerShell and Power Automate to improve operational efficiency.
Maintain documentation runbooks and troubleshooting guides
Qualifications :
Educational qualification:
Bachelors degree in Computer Science Information Technology or related field
Microsoft 365 Certified: Teams Administrator Associate (preferred)
Experience :
47 years of experience in Microsoft Teams administration and support
Hands-on experience with Microsoft Teams telephony (Calling Plans Operator Connect or Direct Routing)
Strong experience in troubleshooting Teams issues (meetings chat calling collaboration)
Experience with PowerShell scripting / Power Automate (similar tools) for automation and administration
Familiarity with support processes SLA/KPI tracking and global support environments
Strong analytical problem-solving and communication skills
Ability to manage multiple priorities in a collaborative team environme
Mandatory/requires Skills :
Preferred Skills :
Remote Work :
No
Employment Type :
Full-time
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
