Senior Product Manager, Home & Explore

Job Description:

About the Role:

The Senior Product Manager Home & Explore (HEX) will report to the Sr. Manager of Product Global Transfer Experience. You will own Remitlys most visited real estate: the Home screen the global navigation and the Explore tab. Your charter is to evolve Home into the front door to growth so it delivers value every time a customer opens the app whether they are mid-journey returning to send again exploring price or rediscovering us.

Your vision is a relevant engaging Home experience that guides each customer to their most valuable next action. You will operate at the intersection of customer experience and the underlying personalization and segmentation infrastructure. Home must serve a wide spectrum of customers (newly acquired power-users shoppers and dormant) across all geographies and a growing portfolio of Remitlys products.

We expect our product leaders to be AI-fluent. AI-powered tooling is changing how the best PMs work and how the best products get built. You will use these tools to accelerate discovery and execution and identify where you can embed AI and ML capabilities into the customer experience.

This role will be hybrid from our Burnaby BC office and report into the Group Product Manager for the team.

You Will:

• Define the product strategy roadmap and prioritisation for Remitlys Home screen global navigation and Explore tab across new active multi-product and dormant customer journeys.

• Be a customer advocate translating qualitative research usability studies and quantitative signals (including through AI-assisted synthesis tools) into product decisions that reduce friction and improve first-attempt success rates

• Lead the personalization strategy for Home: partner with engineering and data science to ship ML-driven module ranking lifecycle marketing campaigns one-click repeat transfers and personalized shortcuts that evolve beyond Quick Send for customers who do more than send with Remitly.

• Lead the evolution of Remitlys information architecture including the Home Wallet Benefits Explore and Activity surfaces ensuring each has a clear job to be done and clean ownership boundaries with adjacent product teams.

• Own the product strategy for new and dormant customer reactivation including the Whats New catalog and other Announcements patterns partnering with growth lifecycle marketing and CRM to convert app opens into transactions and win lapsed customers back.

• Drive the HEX operating model and governance program for Home: set the standards and guardrails (motion loading latency tone accessibility merchandising) that feature squads contributing to Home must follow and run the rituals that keep the experience cohesive without slowing partner squads down.

• Partner with engineering design analytics and risk to ship experiences that are accurate performant and globally compliant across a diverse range of corridors products and regulatory environments.

• Design A/B experiments summarise results and deliver actionable recommendations to the team and senior leaders including landing the updated Home framework across multiple customer segments.

• Partner with engineering and data science to prototype evaluate and ship AI- and ML-powered capabilities including personalized ranking Next Best Actions and contextual merchandising. Define clear success metrics and guardrails for responsible deployment.

• Use AI tools in your own product management workflow from summarising qualitative research signals at scale to drafting and iterating on product specs to prototyping and validating concepts

You Have:

• 7 years of product management experience delivering measurable outcomes on consumer-facing products at scale.

• 5 years building consumer-facing mobile or web products ideally with significant experience on Home browse feed merchandising or other high-traffic personalization surfaces where many partner teams contribute content.

• Experience with ML-driven personalization ranking systems recommendations or Next Best Action frameworks and the ability to translate model performance into customer experience decisions.

• Proficient in designing experiments interpreting funnel data and making data-driven prioritisation decisions especially in environments where many teams are running concurrent tests on shared surfaces.

• Experience working across information architecture global navigation and cross-product surfaces in a multi-product app is a plus.

• Experience building and scaling personalization frameworks and segmentation systems that handle diverse customer needs (new active multi-product dormant) without requiring custom engineering work for each case.

• Experience setting standards guardrails and governance operating models that keep a shared surface cohesive while preserving the autonomy and speed of partner squads.

• Experience motivating and aligning teams (engineering UX analytics growth lifecycle marketing and partner product squads) and navigating tough technical and design tradeoffs with care.

• Experience setting product strategy and leading teams using Agile and lean methodologies.

• Experience working in regulated environments understanding compliance and risk constraints and finding creative paths that serve both the customer and the business.

• Demonstrated fluency with AI as a daily PM tool. You use AI-assisted tooling to accelerate your work and you can critically evaluate new AI capabilities as they emerge.

• A hands-on orientation toward AI and ML as product features. You can identify where they unlock step-change improvements in personalization and Home experiences prototype concepts using LLM APIs or modern tooling (including with tools like Claude and VS Code as our team has done) evaluate quality and failure modes and define the guardrails needed to ship AI-powered features responsibly at scale. This is possible even when the core product is not AI-native.

Compensation Details

The starting base salary range for this position is CAD$136000 - CAD$170000. In Canada Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered as well as other financial benefits and total compensation components offered with this role. #LI-Hybrid

Our Benefits

• Four weeks vacation

• Health Benefits

• Mental Health & Family Forming Benefits

• RRSP plan with company match

• Employee Stock Purchase Plan (ESPP)

• Life Insurance & Disability

• Continuing education benefits

Our Connected Work Culture: Driving Innovation Together

At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates a consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their teams specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.