Part Time Guest Service Representative Trump National Doral

SP a Metropolis company is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So theres no fumbling with tickets machines apps or credit cards. You just drive in and drive out.

We are the largest parking network in America with over 23000 employees powering mobility at over 4000 locations across North America and Europe.

Today we are reinventing parking. Because its important its everywhere and impacts everyone. Tomorrow we will power checkout-free experiences anywhere you go to make the everyday experiences of living working and playing remarkable - giving us back our most valuable asset time.

Position: Guest Service Representative

Pay Rate: $15.00/hr

Location: Trump National Doral

Position Overview

As a Guest Service Representative you will be an integral part of our team managing the warm welcome and fond farewell process. You will serve as the primary point of contact for guests ensuring a seamless and premium experience by maintaining 5-star standards in every interaction.

Key Responsibilities

• Guest Hospitality: Greet all guests entering or exiting the hotel or garage with a professional and welcoming demeanor.

• Payment Processing: Collect valet parking fees utilizing the latest parking software and technology.

• Access & Security: Welcome guests into the building verifying names on the guest list and managing elevator and suite appointments via the reservation calendar.

• Communication: Handle phone inquiries professionally and provide clear directions or assistance to guests and residents.

• Resident Support: Manage overnight package notifications for residents and coordinate with delivery service providers to ensure items reach the appropriate parties.

• Facility Standards: Maintain the main lobbys appearance ensuring it is clean organized and presentable at all times.

Essential Qualifications

• Customer Excellence: Ability to smile acknowledge and extend a warm welcome to every customer.

• Professionalism: Must be at least 18 years of age with a professional appearance and demeanor.

• Communication: Ability to communicate effectively in English both written and oral.

• Standards: Ability to maintain high standards of cleanliness in the work area and personal organization.

Physical Requirements

• Ability to sit or stand for extended periods (up to 6 or 8 hours).

• Ability to work outdoors and withstand extreme temperatures.

• Ability to manually calculate rates offhand without the help of a calculator.

• Ability to use hands and arms in repeated motions (handling change punching clocks etc.).

• Ability to answer telephones and provide clear customer service.

SP Hospitalityis an equal opportunity employer committed in policy and practice to recruit hire train and promote inall job classifications without regard to race color religion sex age national origin citizenship statusmarital status sexual orientation veteran status disability or other classes protected by federal or state Hospitalitydoes not tolerate harassment of or retaliation against any employee or applicant on the basis of thesecharacteristics or because the individual exercised his or her EEO rights.

*USA Parking will provide reasonable accommodations during its interviews for individuals with disabilities including providing a sign language interpreter upon request. Please email your request for a reasonable accommodation to this email address:

Right to Work Poster

SP a Metropolis Company may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidates application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process SP retains data relevant to your candidacy including personal information for a period that is reasonably necessary for the use of the tool. If you are hired for the position your data may become part of your employee records.

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy please contact . We are here to assist you.