Manager of Field Training

Taziki's Cafe

Job Location:

Vestavia, AL - USA

Yearly Salary: $ 60000 - 65000

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Candidates from or willing to relocate to the following cities will be considered: Atlanta Birmingham Huntsville Nashville

PLEASE COMPLETE THIS SURVEY IN ADDITION TO YOUR APPLICATION. Interviews will only be scheduled with candidates who have completed the survey: MISSION

As Field Training Manager your mission is to coordinate field training programs and trainers that will deliver consistent and validated training experiences for every hire aligned with training materials and processes. You use the Teaching vs. Telling Mindset at all times as the foundation of effective training experiences. You are responsible for the success of the Train the Trainer program ensuring that every trainer in every store is Certified and prepared for their responsibilities. You will deliver Periodic and Quarterly reports that demonstrate that training programs are being completed validated and documented at the hourly and manager level.

As part of the Training Team you support the development of Certified Training Stores and coordinate MIT progress. You will contribute to developing training resources such as New Hire Training Schedules MIT Training Schedules and Trainer Manuals. To be successful in this role you must be passionate about applying and upholding the details of the Tazikis Training approach and successfully coordinating field training leaders to deliver measurable results. You must be able to communicate effectively and professionally to store managers hourly employees area supervisors/operators and executive team members. It is essential that you are persuasive organized and proactive to meet deadlines and ensure progress.

YOUR RESPONSIBILITIES

Field Training Coordination

Provide coaching and coordination of the market-level Field Trainer Specialists to deliver validated training results required for each role in their assigned stores
Be an advocate and example for the Quest training platform as part of Tazikis employee life on every shift
Take extreme ownership of the Train the Trainer Program from start to finish
- Program design and process
- Personally train each Field Training Specialist on using the program and validate their Certification
- Continually audit and improve the program schedule content trainers and resources
Provide clear and effective communication to the Restaurant Support Center and Area Supervisors with insightful Periodic progress reports on the results and action plans of their Field Training Specialists
Manage food safety and alcohol service certification requirements and collaborate with Field Training Specialists/Area Supervisors to ensure 100% compliance results in their markets at all times
Collaborate with the New Store Opening Manager on 30/60/90 post-opening training handoff to their Field Training Specialist

Training Stores and MIT Program

Provide support to Certified Training Store including annual recertification training program audits and weekly MIT progress reports

Execute touchpoints with all Managers In Training MITs during their program including enrollment phone calls emails and face-to-face interactions to gauge progress and validate graduation
Audit and validate the graduation requirements of each MIT exiting the program

Other

Participate in training content production (filming editing translations etc) as needed

Provide training support to as needed such as NSOs Manager/Operator Training and special training programs
Build strong relationships with Area Supervisors based on candor trust and results to promote confidence and investment in Training

Continuously develop and improve operational effectiveness guest satisfaction sales and profitability using training programs

YOUR RESULTS

Certified Position Trainers in every corporate/JV unit who have successfully completed the Train the Trainer program with validation
On-call roster of certified trainers sufficient to meet store opening and on-request training demands
Certified Manager in every unit who has successfully completed the required MIT program with validation
Write and execute an efficient and fiscally responsible travel schedule to visit each assigned market at least once per Quarter
Maintain the necessary Field Training Specialists in each market by size and have future Specialists in active development at all times
Contribute to Learning & Development team by assisting with the creation of training resources

YOUR WORK CONDITIONS/HOURS

Monday-Friday: approximately 40 hours weekly with some moderate physical activity
May require occasional nights weekends and/or holidays for training events such as New Store Openings
Hybrid work environment
Monthly travel (estimated at 25%) is expected for this position
Position requires the ability to tolerate walking and standing during an entire shift. Requires reaching bending lifting carrying and must be able to lift a minimum of 40-pounds to chin level without injury with or without reasonable accommodations.

YOUR TALENTS

You have a naturally persuasive personality and are good at communicating demonstrating and instructing. You are energetic and enjoy a variety of tasks in your workday. You prefer to work within structure and expectation but can grow comfortable with responsibility for future big-picture goals. You like to work with others and prefer to create consensus among others to move forward.

Skills & Qualifications (HARD SKILLS)

Bachelors degree from a four-year college or university or a minimum 5 years of experience in restaurant training and/or operations

Correct use of English grammar spelling punctuation and vocabulary
Basic written and verbal Spanish skills are a plus
Strong knowledge of restaurant operations
Must successfully complete our 400 hour Management Training Program at a certified training store
Must be at least 21 years of age
No more than 2 jobs in the previous 5 years
Proficient knowledge of Google Suite and Excel programs
Must have and maintain a clear driving record and have reliable transportation
Must obtain and maintain an accredited Food Manager food safety certification
Ability and willingness to travel

Abilities & Competencies (SOFT SKILLS)

Active participant in your own personal development

Strong work ethic with the ability to thrive in a fast-paced environment and remain calm under pressure
Excellent leadership and guest service skills
Excellent listening verbal and written communication skills
Strong time management and organization skills
Ability to train and motivate others to top performance with accountability
Sound decision making and problem solving skills
Adhere to all company policies and procedures
Professional attitude and respect for coworkers establishment and the brand
Enthusiastic about our people our guests and our food
EMBODY OUR CONNECTION VALUE - Caring and engaging
EMBODY OUR CHALLENGE VALUE - Passionate and urgent
EMBODY OUR FRESH VALUE - Intentional and innovative
EMBODY OUR DETAILS VALUE - Teachable and disciplined
EMBODY OUR COLLABORATION VALUE - Responsible and respectful

Physical/Mental Requirements

Position requires the ability to tolerate walking and standing during a store shift. Requires reaching bending lifting carrying and must be able to lift a minimum of 40-pounds to chin level without injury with or without reasonable accommodations. Work with speed and efficiency in high-pressure situations.

Flexible work from home options available.

Compensation: $60000.00 - $65000.00 per year

Tazikis Café is a fast-casual restaurant brand with 94 locations in 17 states. Our menu is Mediterranean-inspired with a Southern flair and our mission is to create an environment that combines modern Mediterranean fare with meaningful human connection. We are a family of big-hearted foodies committed to making an impact in our communities!

We get it you want a flexible job youre excited about co-workers you enjoy and work you can be proud of. You can find that at Tazikis. Experience is great but not required - we can teach you everything you need!

Our Values are at the heart of all we do.

Create CONNECTION: Be Caring & Engaging

Embrace CHALLENGE: Be Passionate & Urgent

Foster COLLABORATION: Be Respectful & Responsible

Prioritize DETAILS: Be Teachable & Disciplined

Stay FRESH: Be Intentional & Innovative

Tazikis Cafe is an Equal Opportunity Employer.

Required Experience:

Manager

Candidates from or willing to relocate to the following cities will be considered: Atlanta Birmingham Huntsville NashvillePLEASE COMPLETE THIS SURVEY IN ADDITION TO YOUR APPLICATION. Interviews will only be scheduled with candidates who have completed the survey: MISSIONAs Field Training Manager yo...