Primary Details

The Opportunity:

This role is responsible for end to end recovery claims management of claims. This includes making decisions on recovery claim outcome customer interaction (inbound and outbound) supplier coordination raising payments to suppliers and recovery claim finalization. This role is also responsible for keeping portfolios compliant to SLAs measured and remain within the agreed performance targets.

Your New Role:

• Manage recovery claims end to end within parameters of claims manual recovery team operation DTPs policies and relevant legislation and regulations.
• Ensure compliance within delegated authority limits.
• Maintain effective and proactive communication with customers claim handlers brokers and underwritings.
• Ensure effective coordination with vendors.
• Set possible recovery cost of claim and updates on time as reports are sent through by assessors.
• Raises payment within delegations of authority.
• Providing feedback to claim handler on policy coverage. Promptly informing customer of acceptance/ decline of recovery claim and escalating issues or proper endorsement as needed.
• Decide on the best fulfillment method to settle recovery claim.
• Identify suspicious or potentially fraudulent claims in accordance with QBE fraud indicators. Refer these claims to the Fraud Investigations team.
• Provide information and feedback on claims activity and developing trends to claim handlers/underwriters/risk assessors to enable appropriate actions to be carried out.
• Provide training/sharing to claim handlers & underwriting on recovery process

About You :

• Preferred Claims Knowledge of Insurance ( Property Engineering Construction Marine and/or Liability).
• Bachelors Degree or equivalent combination of education and work experience.
• Customer service and analytical and negotiation skills.
• Excellent verbal and written communication skills (English).
• Preferably with Case Management Skills and Claims Experiences.

About QBE

What if you could have a positive impact at work and in the world

At QBE were enabling a more resilient future for our customers communities environment and for our people. Were building momentum to achieve something significant and know our people are at the centre of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team youll get to spend every day working with people who are passionate talented and kind. And with more than 13000 people working across 27 countries our scale means were big enough for your ambitions yet small enough for you to make a real impact.

QBE Asias operations is part of the QBE International Division and has had a presence in Asia for more than 130 years with offices in: Singapore Hong Kong & Macau Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers business partners people and the community. We support ESG efforts through the QBE Foundation which helps to create strong resilient and inclusive communities by focusing investment and efforts on two key areas where we believe we can have the greatest impact climate resilience and inclusion.

Benefits

Excited to share our comprehensive benefits package at QBE!

Flex and hybrid working options

Work from home policy

Paternity leaves matching with maternity leave

Well-being programs

Pensions

Medical benefits

Globally access to online learning via LinkedIn Learning

On top of annual leaves 3 additional days off (Family care leaves)

Study leave

Marriage leave

Internal Appreciation program with points to redeem nice merchandize and life experiences

Join us and enjoy a work environment that values your well-being and personal growth! #EmployeeBenefits #WorkLifeBalance #CareerDevelopment

Join us now so you can be part of our success and we can be part of yours.

Your career at QBE Lets make it happen.

Skills:

How to Apply:

To submit your application click Apply and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.