Our Mission: Quality compassionate care for all.

Our Vision: Reimagine health care through connection service and innovation.

Our Core Values: Be Kind Trust and Be Trusted Work Together Strive for Excellence.

Join Our Virtual Health Support Team at Logan Health!

Location: Logan Health Medical Center Kalispell Montana
Schedule: Day Shift 9 Hours Full-Time 36 Hours

At Logan Health this role is at the heart of delivering seamless virtual care experiences. The Virtual Health Support Technician ensures our video visit and virtual health services work effectively for everyone including patients providers staff and partners. This position provides frontline technical support and digital navigation helping users confidently access and utilize virtual health tools. Through troubleshooting guidance and collaboration this role plays a key part in creating a reliable positive and user-friendly virtual care experience while supporting Logan Healths mission vision and values.

Key Responsibilities

• Provide first-level technical support for virtual health and video visit platforms

• Troubleshoot routine issues including login and access device setup audio and video and connectivity

• Follow established workflows scripts and knowledge-based guidance to resolve issues efficiently

• Accurately document manage and route support tickets and escalate issues as appropriate

• Guide patients and families in preparing for and successfully completing video visits

• Support providers and staff with basic virtual health workflows and tools

• Assist users with accessing applications devices and virtual health technologies

• Support setup and basic troubleshooting of virtual health equipment and peripherals

• Maintain day-to-day operational readiness of devices and tools

• Update and maintain support documentation and training materials

• Communicate trends issues and user feedback to team members

• Participate in team-based problem solving and continuous improvement initiatives

Required Qualifications

• Minimum of one (1) of the following:

  • Associates degree in Health Information Technology Health Informatics Technical Support or a related field

  • Equivalent combination of education and or experience providing comparable knowledge and skills

• Strong commitment to excellence quality outcomes and high standards

• Ability to act with integrity kindness and empathy in all interactions

• Excellent organizational skills with strong attention to detail

• Demonstrated critical thinking skills and ability to prioritize tasks effectively

• Ability to work both independently and collaboratively in a team environment

• Strong verbal and written communication skills across diverse audiences

• Excellent interpersonal skills with the ability to handle sensitive and confidential situations with professionalism and discretion

• Proficiency in Microsoft Office Suite and ability to learn new systems and software

Preferred Qualifications

• Experience providing technical support help desk services or digital navigation

• Familiarity with virtual health telehealth platforms or healthcare technology systems

• Experience supporting patients providers or clinical staff in a healthcare setting

Why Logan Health

At Logan Health we are more than a healthcare system. We are a community dedicated to making a meaningful difference. You will be part of a team that values collaboration innovation and compassionate this role you will help expand access to care through technology making healthcare more convenient and accessible for the people we serve.

Apply Today

If you are passionate about helping others enjoy solving problems and want to be part of a team improving how care is delivered we encourage you to apply today and make an impact with Logan Health.

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Qualifications:

• Minimum of one (1) of the following required:

  • Associates degree in health information technology health informatics technical support or a related field.

  • An equivalent combination of education and/or experience from which comparable knowledge and abilities can be acquired.

• Promotes excellence through setting high standards and providing high quality outcomes.

• Ability to act with integrity kindness and exhibit empathy.

• Excellent organizational skills detail-oriented a self-starter possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.

• Commitment to working in a team environment and maintaining confidentiality as needed.

• Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.

• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact professionalism and diplomacy.

• Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Job Specific Duties:

• Provides first-level support for virtual health and video visit platforms.

• Troubleshoots routine issues (e.g. login/access device setup audio/video connectivity).

• Follows standard workflows scripts and knowledge-based guidance.

• Accurately documents oversees and routes support tickets; escalates as needed.

• Guides patients and families in preparing for and successfully completing video visits.

• Supports providers and staff with basic virtual health workflows.

• Assists users with accessing applications devices and virtual health tools.

• Assists with setup and basic troubleshooting of virtual health equipment and peripherals.

• Supports day-to-day operational readiness of devices.

• Maintains documentation and support materials.

• Communicates issues trends and user feedback to team members.

• Participates in team-based problem solving and continuous improvement.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge skills and abilities required for the job. Not all of the duties may be assigned to a position.

Maintains regular and consistent attendance as scheduled by department leadership.

Shift:

Location: Logan Health Medical Center Kalispell Montana
Schedule: Day Shift 9 Hours Full-Time 36 Hours

Logan Health operates 24 hours per day seven days per week. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

Notice of Pre-Employment Screening Requirements

If you receive a job offer please note all offers are contingent upon passing a pre-employment screening which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status race color gender sexual orientation religion national origin age disability or any other basis protected by applicable law. If you require accommodation to complete the application testing or interview process please notify Human Resources.