Product Trainer

Job Summary

The Program Manager of Training (Knowledge Manager) leads/supports the planning design governance and delivery of training and knowledge programs across the IQVIA Digital organization. This role ensures knowledge and learning assets are strategically structured instructionally sound and designed using adult learning principles and modern learning design tools.

The role combines program management knowledge management and learning design to deliver scalable highquality enablement that supports business goals product adoption and employee performance.

Key Responsibilities

• Own endtoend training and knowledge programs including intake prioritization development rollout and continuous improvement.

• Establish andmaintainstructured knowledge and learning architecture (learning paths taxonomies versioning and governance).

• Apply adult learning principles and instructional design best practices to ensure training is relevant engaging and jobready.

• Oversee the design and development of learning assets using modern learning tools (e.g. Articulate 360 Rise 360 Storyline).

• Partner with SMEs and stakeholders to translate complex information into clear learnercentric experiences.

• Manage multiple concurrent initiatives timelines dependencies risks and stakeholder communications.

• Defineand enforce standards for content quality accuracy compliance accessibility and brand alignment.

• Partner with LMS and knowledge platform owners to support effective delivery and learner experience.

• Track and report on training effectiveness adoption and impact; use data and feedback tooptimizeprograms.

Required Qualifications

• Bachelors degree in Instructional Design Education Learning Sciences Business Communications or related field (or equivalent experience).

• 5 years of experience in training program management knowledge management or learning operations.

• Strong working knowledge of adult learning principles and instructional design methodologies.

• Hands-on experience with modern learning design tools withArticulate 360 (Rise 360 and Storyline 360)a plus.

• Proven experience managing complex programs with multiple stakeholders and deliverables.

Preferred Qualifications

• Experience in productdriven technology or enterprise environments.

• Familiarity with Learning Management Systems (LMS) and knowledge platforms.

• Sales training or sales enablement experience is a plus including experience supporting onboarding product training or gotomarket readiness.

• Program or project management certification (e.g. PMP Agile)a plus.

Key Skills

• Knowledge management and content governance

• Learning experience and instructional design

• Program and project management

• Stakeholder collaboration and communication

• Datadriven decision making

• Strong organization and attention to detail