Compliance Operations Analyst

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Compliance is critical to Klaviyos success. Our mission is to provide a reliable sending platform for customers by serving as an integral part of Klaviyos abuse prevention detection and response ecosystem. We balance risk mitigation with customer experience through proactive abuse detection and policy adherence with an educational mindset. The Compliance Operations Analyst plays a key role in reducing risk of abuse on the Klaviyo platform while enabling an optimal customer experience.

In this role youll monitor and investigate compliance operations and abuse issues partner with industry players and vendors and work cross-functionally with R&D Deliverability and Customer teams to improve long-term outcomes across Klaviyos sending footprint.

Ideal candidates are deeply curious data-driven and excited to contribute to systems that scale. You thrive in ambiguous environments and know how to balance short-term incident response with long-term process improvement.

How Youll Make a Difference:

Monitoring & Incident Response

• Monitor anti-abuse signals logs and alerts to identify likely abuse and separate it from normal behavior; recommend mitigations within established guardrails.
• Investigate and address compliance and deliverability-impacting abuse events engaging and escalating for timely response and mitigation.
• Perform customer-impacting incident triage to determine scope urgency and potential impact; document timelines key facts and execute assigned tasks with high follow-through.
• Generate and review reporting related to threat alerts and user log behavior (e.g. unwanted mail rate time to detection response time).

Systems & Signal Ownership

• Monitor the health of assigned signals (noise levels failure modes) and raise issues when behavior deviates from expectations.
• Partner with Engineering and Security to test and implement signal tuning; develop in-depth knowledge of Klaviyos sending infrastructure and compliance policies.

Process & Operational Improvement

• Follow standard compliance workflows reliably; flag recurring pain points failure modes and opportunities for incremental improvement (e.g. playbook updates dashboard filters macro refinements).
• Enhance techniques workflows and tools to drive compliance team operations and support strategic growth.
• Contribute to cross-functional projects and initiatives representing the operational voice of compliance in incident response and program design.
• Transform workflows by putting AI at the center building smarter systems and ways of working from the ground up.

Cross-Functional Collaboration & Ecosystem Engagement

• Collaborate with R&D Deliverability Security Customer Success Support and Sales; share clear summaries route work to the right partners and keep stakeholders informed.
• Coordinate with external vendors (e.g. Sift aggregators inbox providers) on day-to-day issues using established channels; document outcomes and surface recurring patterns to senior owners.
• Represent Klaviyo in the anti-abuse community by participating in conferences forums and mailing lists (e.g. M3AAWG).
• Stay current on industry trends and emerging threats; bring insights back to influence Klaviyos infrastructure strategy.

Knowledge Sharing & Team Contribution

• Write clear case notes runbook steps and dashboard annotations; contribute to internal guides and training content.
• Share observations from alerts and incidents with Specialists and peers; participate actively in team reviews and standups.
• Drive knowledge-sharing through documentation cross-functional training and thought leadership (e.g. blogs whitepapers internal guides).

Who You Are

• Thoughtful communicatorskilled at explaining technical processes clearly in both written and verbal channels including to non-technical audiences.
• Self-motivated and curiouseager to dive deep into data and infrastructure to understand and solve root causes.
• Calm under pressurewith a track record of navigating fast-paced ambiguous environments with changing priorities.
• Structured problem-solverknown for technical investigation skills and a logical approach to triage and resolution.
• Process-orientedconstantly thinking about how to improve automate or streamline repetitive work.
• Collaborative by naturethriving on cross-functional partnerships and comfortable engaging directly with customers internal stakeholders and technical vendors.
• Growth-orientedactively seeks feedback practices new tools and techniques and applies lessons learned to subsequent work.

Required

• 3 years in a technical SaaS company anti-abuse trust & safety or compliance operations rolepreferably at an ESP or high-volume marketing communications provider.
• Data analysis proficiencycomfortable working with infrastructure-level and behavioral data (e.g. unwanted mail rates time-to-detection log behavior); able to pull and review dashboards spot anomalies and summarize findings into clear observations and recommendations. SQL or equivalent query experience is strongly preferred.
• AI fluencyunderstands how AI and automation are used in detection systems and operational workflows; comfortable using approved AI tools (e.g. LLMs AI-assisted log analysis) to accelerate investigation summarize incidents or draft communications while maintaining human judgment in the loop.
• Anti-abuse and fraud prevention toolsproven experience with platforms such as Sift Stripe Radar eHawk or similar.
• Strong understanding of fraud and abuse landscapes security protocols and messaging compliance (email SMS privacy standards and global regulations).
• Monitoring & alerting systemsfamiliarity with log analysis signal monitoring or SIEM-style tools (e.g. Splunk Datadog or equivalent); able to read and interpret system logs and alert outputs.
• Familiarity with APIs email and text message marketing platforms and e-commerce ecosystems.
• Proficiency with Google Workspace Zendesk (or equivalent case management) Salesforce and ticketing systems.
• Youve already experimented with AI in work or personal projects and youre excited to dive in and learn fast. Youre hungry to responsibly explore new AI tools and workflows finding ways to make your work smarter and more efficient.

Bonus

• Presence or active participation in anti-abuse industry groups (M3AAWG etc.).
• Experience with SMS/MMS technologies technical writing training or web development.
• Python pandas or BI tool experience (e.g. Looker Tableau) for deeper data analysis.
• Familiarity with workflow automation tools (e.g. Zapier internal scripting) for building repeatable scalable processes.