Process Improvement Manager

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice palliative and grief support with the same compassionate team. When you join Reserve Care you become part of a legacy that walks alongside patients families and communities with guidance and meaningful support during lifes most important moments.

JOIN US IN MAKING THE MOST OF EVERY DAY!

Reserve Care operates in celebration of the individual worth of each life we strive to relieve suffering enhance comfort promote quality of life foster choice in end-of-life care and support effective grieving.

WHY US

We believe that our success starts with our greatest asset: OUR EMPLOYEES!

We live our shared core values in everything we do:

COMPASSION. EXCELLENCE. EQUALITY. INTEGRITY. SERVICE. STEWARDSHIP.

We have a passion for purpose driven work! Do you

JOIN OUR FAMILY!

WHAT YOU WILL DO:

• Prepares and maintains medical charts/records forms and other related documents; reviews and compiles newly opened and ongoing cases for completeness and accuracy; obtains information required to complete opening process; maintains specific information from medical records/charts for quality improvement and billing purposes; scans patient information and documents as required.
• Safeguards confidentiality of the medical charts/records and complies with all state and federal laws pertaining to medical records; assures compliance with all laws concerning use retrieval storage and sharing of medical records.
• Copies and distributes status change intake change and other requisite forms as required by agency standards; prepares and mails and/or faxes as required correspondence for newly opened cases recertification correspondence and telephone orders to attending physicians.
• Itemizes and files clinical charts according to status of patient; assembles clinical charts maintenance records and labels charts according to the status of the patient and file charts accordingly; requests patient history and physical information from hospital medical records as necessary; updates hospital admission and death files as situations occur throughout the day.
• Follows up on forms (by phone/mail/fax) that require signatures and are not in the file; maintains a tickler file of follow up activity; performs chart audits as directed.
• Assists with care conference preparation according to the support secretary practice and procedure manual.
• Answers telephone calls and handles requests for information; prepares and processes letters memoranda reports and other documents as assigned.
• Attends support staff meetings; receives and distributes mail; stocks and orders routine and special order items; performs general office work as assigned.

SUCCESS CAPABILITIES:

• High School Diploma or equivalent experience in an administrative setting particularly in clinical records/medical records management beneficial
• Knowledge of medical terminology
• Knowledge of the principles and practices of health information records management
• Ability to maintain accurate records and files
• Ability to review work for completeness and accuracy
• Ability to communicate effectively orally and in writing
• Ability to establish and maintain effective working relationships with others
• Ability to set workload priorities and meet established deadlines
• Ability to maintain confidential information
• Maintenance of a valid drivers license good driving record and auto accident insurance at a level acceptable to HWR and/or HRWs insurer
• Proficient in word processing spreadsheet and database software and in the use of general office equipment.

PHYSICAL REQUIREMENTS:

This is sedentary work requiring the exertion of up to ten (10) pounds of force occasionally and some light work and lifting requiring the exertion of up to 20 pounds occasionally; work requires sitting stooping bending kneeling reaching standing fingering grasping and repetitive motions; vocal communication; hearing and visual acuity. Employee is not subject to adverse environmental conditions.

DETAILS:

• Total Rewards Package to include Retirement Health Dental Vision voluntary benefits and Corporate Discounts
• Tuition Assistance
• Non-exempt role
• Technology Package
• Protocols in place for wellbeing during COVID-19

CONDITIONS OF EMPLOYMENT:

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
• Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
• Provide an active drivers license
• Ability to provide proof of eligibility to work in the United States.

NOTE: The responsibilities of this position are described above and they may be subject to change at any time due to reasonable accommodations or other reasons. Also this description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Applicants who may need reasonable accommodations to complete the application process may contact:

Careers at Reserve Care

17876 St. Clair Ave.

Cleveland OH 44114

216.383.2222 or Care is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams and we encourage people from all backgrounds to apply.