Director of Care (DOC) Full Time Lakeside LTC

Role Description: Director of Care

Mission:
As the Director of Care you will contribute to the Extendicare purpose of Helping People Live Better by leading a high-performing team dedicated to ensuring all residents receive the care they need. The Director of Care (DOC) is a highly skilled and compassionate leader who guides the care team in delivering exceptional residentcentered care in a long-term care home. The DOC manages all aspects of care operations ensuring best practices consistent with Extendicare accreditation standards and provincial regulations. Leading and inspiring an engaged team of care professionals is central to achieving an excellent resident experience. Engagement with residents and families to develop trusting relationships is key to resident satisfaction and to achieving our mission to provide people with the care they need wherever they call home.

Key Outcomes:
Serve as a strong advocate for resident safety and continuous quality improvement.
Attain high resident and family engagement as measured through Experience Survey results by caring for each person as we would our own family.
Consistently meet or exceed all quality and clinical indicators for residents through effective execution of clinical programs.
Foster a positive culture and employee experience increasing overall employee engagement year over year.
Ensure adherence to regulatory requirements related to resident plans of care and compliance with organizational standards policies and procedures.

Key Responsibilities:
Cultivate Lead the resident care team providing daytoday guidance and fostering a positive work environment that encourages collaboration accountability high performance and retention through an exceptional employee experience.
Train Ensure all care staff receive the education required for effective role performance and support ongoing professional development.
Financial stewardship Manage care staff complements consistent with the Extendicare model of care and provincial hours-of-care requirements. Oversee financial management including budget preparation and variance analysis for the nursing department.
Comply Monitor and ensure compliance with healthcare regulations licensing requirements accreditation standards and labour/employment standards including timely investigations and consistent action planning.
Risk Management Identify and manage resident issues as they arise ensuring clinical risks are mitigated and critical incidents receive immediate action per regulatory requirements.
Customer Service Apply a customer service mindset when responding to feedbackcomplaints recognition or suggestionsfrom residents families vendors and team members with acknowledgment and empathy.
Resident Care Oversee assessment and care planning processes ensuring personalized care plans are developed and implemented based on resident preferences.
Collaborate Work collaboratively with the leadership team and liaise with care staff residents and families to optimize resident care.
Improve Implement quality improvement initiatives to enhance resident safety wellness and satisfaction demonstrating relentless pursuit of improvement.
Strategic Planning Develop operational plans that support home-level strategic priorities related to clinical operations and staffing.
Community Partnership Engage with vendors on quality initiatives and training; collaborate with community health partners to enhance resident care.
Values Alignment Uphold and promote the organizations Mission Vision Values and philosophy regarding ethics morality and integrity.

Qualifications:
Bachelors degree in Nursing; Masters degree preferred.
Current and unrestricted registration as a Registered Nurse with the applicable provincial licensing body.
Minimum of 5 years of nursing experience including at least 2 years in a leadership role in a longterm care or other healthcare facility.
Working knowledge of longterm care regulations standards and best practices.
Demonstrated leadership communication and interpersonal skills.
Ability to work collaboratively with interdisciplinary teams and build positive relationships.
Proven track record of implementing quality improvement initiatives and achieving positive resident outcomes.
Proficiency with electronic health records (EHR) systems and related technology.

Core Competencies (included for posting only)
Business Knowledge
Industry/Regulatory Knowledge
Program Administration
People Management
Customer Service
Priority Management

Attributes of an Effective Leader:
Strategy Development Understands organizational strategy and sets priorities to execute it.
SelfMotivated and Results Driven Takes ownership and holds themselves and others accountable for delivering timely highquality costeffective results.
Collaboration Inspires a collaborative team environment and influences effectively.
Effective Communication Actively listens seeks to understand all perspectives and communicates with respect.
Problem Solving Recognizes and resolves issues even those outside the clear role mandate.
Builds HighPerforming Teams Develops team capability through continuous feedback coaching and commitment to learning and development.
Data Analytics & Continuous Improvement Uses data to assess performance and develop solutions that support improvement.

What Extendicare Has to Offer:
At Extendicare we believe teamwork creates an environment where we can achieve our fullest potential. We value each employee encourage equal opportunities for growth and recognize achievements. As a valued member of our team you can expect:
Continuous mentorship support for lifelong learning and growth opportunities.
Opportunities for advancement and career development within the organization.
A rewarding and meaningful work experience where you enrich your life and the lives of others.
Employee and Family Assistance Program.
Robust benefits package.

Extendicare is a leading provider of care and services for seniors across Canada. Through our network of 123 owned and operated longterm care homes and home health care operations serving more than 10000 patients annually we provide people with the care they need wherever they call home. Our qualified and highly trained workforce of 22000 individuals is united by a dedication to quality care and a vision for a future where everyone in Canada has access to the care and support they need to live their best lives.

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