Job Description: IT Support at Perkins Coie LLP

Job Responsibilities:

• Providing technical support to internal staff with hardware software and network issues
• Installing and configuring computer systems networks printers and other IT equipment
• Troubleshooting technical problems and performing hardware and software repairs
• Assisting with IT security protocols to ensure data protection and network security
• Responding to IT support tickets and inquiries in a timely and efficient manner
• Documenting IT processes and creating user guides for common technical issues
• Collaborating with IT team members and other departments to improve IT infrastructure

Essential Qualifications:

• Associate degree in Information Technology or related field
• Strong knowledge of Windows and MacOS operating systems
• Experience with troubleshooting hardware software and network issues
• Excellent communication skills and ability to provide clear technical guidance
• Ability to work independently and prioritize tasks effectively
• Basic understanding of IT security principles and best practices

Desired Experience:

• 2 years of experience in IT support or a related field
• Certifications such as CompTIA A Network or Security are a plus
• Experience with IT ticketing systems and remote support tools
• Knowledge of cloud computing and virtualization technologies
• Experience in providing IT support in a legal or corporate environment

Salary & Benefits:

The salary for this position will be competitive and commensurate with addition Perkins Coie LLP offers a comprehensive benefits package including health insurance retirement plans paid time off and professional development opportunities.