Help Desk Technician

Astrodigitalcareers

Job Location:

Littleton, CO - USA

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Job Description: Help Desk Technician at Astro Digital

Job Responsibilities:

Provide technical assistance and support to customers with hardware and software issues
Respond to customer inquiries via phone email or in-person
Troubleshoot hardware and software problems and escalate as needed
Assist in setting up new equipment and software for users
Document and track technical issues and resolutions
Ensure timely resolution of customer issues to maintain high levels of customer satisfaction

Essential Qualifications:

Knowledge of computer hardware software and operating systems
Excellent communication and customer service skills
Ability to work independently and prioritize tasks effectively
Strong problem-solving skills and attention to detail
Associate degree in a related field or equivalent work experience

Desired Experience:

Minimum of 1-2 years of experience in a help desk or technical support role
Experience with ticketing systems and remote support tools

Salary & Benefits:

Minimum Salary: $84000 per year
Maximum Salary: $105000 per year
Currency: USD
Benefits: Health insurance paid time off retirement plans

Job Description: Help Desk Technician at Astro DigitalJob Responsibilities:Provide technical assistance and support to customers with hardware and software issuesRespond to customer inquiries via phone email or in-personTroubleshoot hardware and software problems and escalate as neededAssist in sett...