CRM Administrator

Position: CRM Administrator
Location: Limassol Cyprus
Work Model: Hybrid (3 days in office 2 days remote) after initial 3-month onboarding period
Employment Type: Full-time
Remuneration: Competitive base salary

Duties and Responsibilities:

• Support daily operations and upkeep of the companys CRM platform

• Manage user account creation updates deactivation and access rights

• Track system performance and flag technical problems

• Ensure data integrity through uploads clean-ups and accuracy checks

• Help configure workflows automations and custom settings

• Administer Zendesk handling ticket views triggers automations and user permissions

• Oversee ticket volume and proper assignment

• Produce reports on ticket efficiency and team KPIs

• Streamline Zendesk support workflows

• Deliver initial internal troubleshooting for system queries

• Coordinate with third-party vendors on escalated tech issues

• Participate in testing new features integrations and updates

• Document all configurations and procedures

Requirements:

• Bachelors degree in Information Systems Business IT or equivalent

• 12 years hands-on experience with CRM platforms

• Familiarity with Zendesk or similar ticketing tools (e.g. views triggers ticket handling user management)

• Keen eye for detail and solid problem-solving abilities

• Solid grasp of system logic workflows and data handling

• Proficiency in Excel and basic reporting functions

• Capacity to work autonomously while juggling priorities

• Prior experience in financial services or forex is a plus

• Basic understanding of APIs or integrations is advantageous

• Knowledge of CRM automation is beneficial

Benefits:

• Attractive salary tailored to experience skills and results

• Full private health insurance coverage

• Year-end bonus tied to performance

• Flexible hybrid schedule (3 office days 2 remote) post 3-month onboarding

• Continuous training and career growth programs

• Dynamic international team environment

• Plus many additional perks!

How to apply:

Please submit your CV and a brief cover letter outlining your CRM experience and why you are interested in this role. We are an equal opportunities employer and welcome applications from all suitably qualified persons.