Support Agent

Company

Emotion is a leading global technology company that delivers comprehensive and reliable fleet management software for rental leasing and mobility businesses worldwide. Our flagship platforms Rentway and Carpro are trusted globally by industry pioneers such as Volkswagen Ford Europcar and Hertz to optimize their operations and grow with confidence.

Were a product-led team that combines deep industry experience with a scale-up mindset: moving quickly shipping continuously and obsessing over real customer problems. Our work sits at the intersection of mobility and software helping companies replace outdated tools and manual processes with a platform designed for performance integration and great user experience. Today Emotion Mobility supports hundreds of partners across 100 countries and were just getting started.

Your Mission

We are on the lookout for a dynamic and results-driven Account Manager to join our growing team. As the primary liaison between our company and our esteemed customers you will play a pivotal role in nurturing relationships addressing customer needs and driving revenue growth.

You will be responsible to understand the challenges faced by our Rentway customers and use our product portfolio to understand how we can address their challenges or convey custom developments needs to the product team.

What will you be doing

Assist and solve issues reported by RW customers considering:

Technical issues: database or web services (API) - SQL SERVER basic knowledge required.

Processes: Doubts or confirming processes to validate actions and/or adjust the system;

Technical Support Through remote apps (Anydesk) customer verbal orientation;

Communication: through Jira (tickets management) email (formal communication with

customers) phone (for specific situations).

Hard Skills

IIS Server (Internet Information Services);

SQL Server (Store manage and retrieve data efficiently in structured formats);

Task Scheduler (Automation Triggers Flexibility Customization and Event Logging).

Jira;

Microsoft Office;

English or French.

Soft Skills

Time management;

Working under pressure;

Strong communication skills for communication with customers in multiple countries;

Proactivity;

Punctuality;

Responsibility;

Team player;

Fast learner;

Attitudes

Analytical Mindset and orientation to detail;

Proactive and reliable;

Pragmatic and Team player;

Continuous improvement mindset;

Capacity to think out of the box;

Flexibility to shift priorities and deadlines;

What you can expect from us

• Family-friendly work-life balance with a schedule allowing you to take the afternoon off on Fridays
• Competitive salary and a permanent full-time contract
• Meal allowance
• Gym membership
• Private healthcare
• Free coffee and fresh fruit at the office as well as team lunch on the last Thursday of each month
• Work in an international dynamic and passionate environment with a company culture focused on learning and development.