Night Receptionist (fmd)

Why Wombats

At Wombats we dont just run hostels - our mission is to create places that inspire people. We believe we can achieve this by fostering an open-minded and empathic atmosphere where everyone is welcomed respected and valued.

We take pride in providing our guests with great service high quality and a safe and clean environment but we want to go beyond that: By inviting everyone to become part of our community staff and guests alike we want to share our passion for travelling and create new bonds between people from around the world.

Core tasks

Guest Relations: Act as primary point of contact for guests answer questions handle complaints in an empathic and solution-oriented way help with any issues that arise during the stay

Guest Check-In & Check-Out: Manage the check-in and check-out process efficiently

Cash Handling: Handle cash and cash-ups with diligence

External Liaison: Act as the initial point of contact for our partners/suppliers etc.

Enforcement of Rules: Ensure adherence to house rules addressing issues proactively

Complaint Management: Respond promptly and effectively to complaints turning challenging situations into positive outcomes whenever possible

Administration: Take care of administrative tasks that are part of reception workflows

Required competences

Hospitality Mindset: A genuine passion for service and hosting with the enthusiasm to go above and beyond to make guests feel in good hands

Language Skills: High Proficiency in English local language skills are preferable

Social & Communication Skills: Ability to engage with guests empathetically and openly to make them feel welcome while dealing with their requests in a professional manner

Responsibility & Initiative: Taking ownership of guest interactions and addressing issues proactively being able to solve problems and make decisions independently if necessary

Teamwork: Supporting colleagues from all departments by having each others backs helping each other out and consulting with colleagues to solve issues together

Resilience: Ability to remain calm and composed under pressure

Organizational Skills: Strong prioritization and time management abilities

Technical Skills: Familiarity with office software and property management systems

Flexibility & Openness: Ability to adapt to new and unexpected situations quickly; openness to other cultures and points of view

Our offer

A gross salary of 14.89 GBP per hour

Access to employee discounts and perks including discounted accommodation in all Wombats hostels (Vienna Budapest London Munich Leipzig) also possible for friends and family members

Opportunities for professional and personal development thanks to our internal training programme WomAcademy.

The opportunity to work in an exciting yet relaxed environment meeting new people from all over the world

The chance to be a part of a fun and energetic team of like-minded individuals

Working hours: 16-24 hrs./week (23:00-07:00 or 00:00-08:00)

Start of work: as soon as possible

If the above applies to you and you are interested in joining our team wed love to hear from you!