Senior Spa Receptionist
Job Location:
Saint Andrews - UK
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Fairmont St Andrews are looking for an exceptional Senior Spa Receptionist to lead our Spa Reception team and create unforgettable luxury experiences for every guest. The Senior Spa Receptionist will act as a role model for service excellence supporting the reception team whilst driving treatment bookings membership retail sales and operational standards. This role supports the smooth operation of the Front Office while elevating each guests stay into a memorable Fairmont experience.
What you will be doing:
- Lead the day-to-day operation of Spa Reception ensuring an exceptional luxury guest experience.
- Inspire support and develop the Spa Reception team leading by example in service excellence.
- Create memorable experiences for guests and members while championing Fairmonts Making Special Happen culture.
- Maximise treatment bookings retail sales and membership opportunities.
- Build strong relationships with guests and members ensuring their individual preferences are recognised and exceeded.
- Support the wider Spa & Wellness team to deliver seamless five-star service.
- Ensure high operational standards are maintained across reception administration and guest communications.
Qualifications :
- Previous Experience in Front Office or hotel guestfacing hospitality roles ideally within luxury hotels.
- Supervisory experience preferred
- Exceptional guest service and communication skills.
- Professional confident and polished presentation.
- Experience working with Book4Time or Opera Cloud desirable
- Commercial awareness with a passion for sales and guest engagement.
- Ability to build relationships and create memorable guest experiences.
- Must be eligible to work in the UK
Additional Information :
Why Youll Love Working With Us
Free annual night stay (permanent staff)
Big hotel discounts for you friends & family plus worldwide Accor perks
Free staff shuttle meals on duty & full access to pool gym & classes
Half-price dining spa savings & great golf/retail discounts
Complimentary golf & gym
Wellbeing support with VIVUP & long service rewards
Staff events Christmas gifts & family celebrations
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
