Mainframe Engineer – Production Support

Job Title: Mainframe Engineer Production Support

Location: Dearborn MI
Employment Type: Full-Time

Role Overview

We are seeking a skilled Mainframe Engineer with strong production support experience to manage maintain and enhance mission-critical mainframe applications. The ideal candidate will ensure system stability quickly resolve production issues and collaborate with development and business teams to support ongoing operations.

Key Responsibilities

• Provide L2/L3 production support for mainframe applications
• Monitor batch jobs system performance and job scheduling
• Troubleshoot and resolve production incidents within SLA timelines
• Perform root cause analysis and implement preventive measures
• Support incident problem and change management processes
• Work with development teams for bug fixes enhancements and releases
• Handle on-call support and critical issue resolution
• Maintain documentation for processes runbooks and known issues
• Ensure system availability reliability and performance optimization

Required Skills & Experience

• Strong experience with Mainframe technologies:
  • COBOL
  • JCL
  • DB2
  • VSAM
  • CICS
• Hands-on experience with production support / application support
• Knowledge of job schedulers (e.g. Control-M CA-7)
• Experience with incident management tools (ServiceNow Remedy etc.)
• Strong debugging and problem-solving skills
• Understanding of batch and online processing environments
• Familiarity with ITIL processes

Preferred Qualifications

• Experience in automotive domains
• Exposure to DevOps tools or automation scripting
• Knowledge of z/OS system operations
• Experience with performance tuning and capacity planning

Soft Skills

• Strong analytical and troubleshooting mindset
• Excellent communication and coordination skills
• Ability to work under pressure in a production environment
• Team collaboration and stakeholder management

Education

• Bachelors degree in Computer Science Information Technology or related field