Quality Assurance Specialist

Pay Rate: $21.75/hr
Schedule: Full-Time 40 hours/week
Type: Contract (5/26/2026 8/25/2026)
Location: East Hartford CT 06108

We are seeking a detail-oriented Quality Assurance Specialist to support quality monitoring and continuous improvement initiatives across multiple operational functions. This role is responsible for conducting quality reviews identifying trends and helping drive process improvements in a fast-paced performance-driven environment.

The ideal candidate brings strong analytical skills attention to detail and the ability to communicate effectively across teams.

• Conduct quality reviews across multiple functional areas
• Perform objective concise quality assessments and document findings
• Maintain quality performance standards (96% quality score < 5% challenge rate)
• Identify trends gaps and opportunities for process improvement
• Update and maintain quality monitoring systems and reporting tools
• Support implementation of quality processes and controls
• Track and ensure completion of corrective actions
• Assist with administrative tasks and cross-functional support as needed
• Contribute to continuous improvement initiatives

• College degree preferred
• Experience in customer service government services healthcare Medicaid or similar environments preferred
• Strong analytical organizational and problem-solving skills
• Excellent verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong attention to detail and accuracy

• Proficiency in Microsoft Office (Excel Word Outlook)
• Ability to work independently and maintain confidentiality
• Strong interpersonal and teamwork skills
• Ability to type at least 30 WPM
• Bilingual skills preferred

• Office-based setting
• Fast-paced deadline-driven environment
• Occasional overtime evenings or weekends may be required

• Primarily seated role with frequent computer use
• Occasional standing walking and light lifting (up to 10 lbs)