Technical Consultant-Korea
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Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
What youll Do Identity & Access Management (IAM) Implementations
- Act as the TSS Subject Matter Expert for IAM covering automated user provisioning SSO and directory integrations.
- Provide expert guidance on identity protocols and platforms including:
- OAuth 2.0 OpenID Connect and SAML 2.0
- LDAP / LDAPS / Microsoft Active Directory (MSAD)
- Azure AD Azure SCIM OKTA Ping Identity Google Identity ADFS
- User Management API (UMAPI)
- Lead online discovery sessions to capture customer requirements and infrastructure details before recommending and documenting the appropriate IAM solution.
- Guide customers through end-to-end implementation: solution design configuration testing and go-live.
- Troubleshoot identity and access issues using the User Management Tool and MS Azure Connector.
- Drive adoption of Admin Console and Global Admin Console across enterprise tenants.
Customer-Facing Communications & Relationship Management
- Deliver a consistent white glove customer experience - acting as a trusted advisor not just a support contact.
- Lead customer calls workshops and executive briefings with confidence and clarity adapting communication style to both technical and non-technical audiences.
- Produce concise high-quality written communications including status updates technical summaries solution proposals and meeting recaps.
- Politely but confidently challenge customer requirements or expectations when a better path exists always in service of the customers long-term success.
- Build and maintain strong relationships across customer IT security and business stakeholder teams.
- Driving Product deployment and activation and act as a Product expert in Digital Media product and services.
Driving Implementations
- Take ownership of implementation workstreams from requirements gathering through technical delivery and customer sign-off.
- Collaborate with Project Managers product manager engineers to ensure implementations are delivered on time within scope and to the highest quality standard.
- Document implementation plans configurations and runbooks for customer and internal use.
- Lead and participate in production deployment activities troubleshooting issues escalated from the production environment.
- Develop and share reusable implementation playbooks templates and best-practice documentation within the TSS team.
- B.S. or above in Computer Science Information Technology or a related technical field.
- Must have strong proficiency in the Korean language including speaking listening and writing.
- Strong ability to translate complex technical content into clear business-friendly local language. & comfortable presenting to senior and executive-level audiences.
- 5 years of experience in an enterprise-level customer-facing technical role ideally in Enterprise Support or Technical Consulting.
- Demonstrated experience managing and resolving escalated technical tickets in a SaaS or enterprise software environment.
- Strong working knowledge of IAM concepts: SSO SCIM SAML 2.0 OAuth 2.0 OpenID Connect.
- Hands-on experience with identity providers: Azure AD ADFS OKTA Ping Google Identity.
- Experience with the User Management API (UMAPI) or comparable directory management tooling.
- Familiarity with enterprise ticketing platforms (e.g. Jira Service Management ServiceNow Zendesk) and escalation workflows.
- Understanding of enterprise infrastructure: Windows environments Azure platform remote software distribution (SCCM/ARD).
- Proven ability to build trusted relationships with enterprise customers across IT security and business functions.
- Self-managed dynamic and comfortable operating in a fast-changing project environment.
