ServiceNow Technical Architect

Job Title - ServiceNow Technical Architect

Job Location: Remote

6months contract to hire

Experience

15 years of overall IT experience with 10 years of hands-on ServiceNow development and architecture experience.

Role Summary

We are seeking a highly skilled ServiceNow Technical Architect / Lead Developer to lead the design development integration and implementation of enterprise-scale ServiceNow solutions. The individual will be responsible for defining technical architecture guiding development teams ensuring adherence to platform best practices and delivering scalable secure and maintainable solutions aligned with business objectives.

The role requires deep expertise across the ServiceNow platform strong stakeholder management skills and the ability to mentor developers while driving technical excellence throughout the project lifecycle.

Key Responsibilities

Architecture & Solution Design

• Design end-to-end ServiceNow technical solutions aligned with enterprise architecture standards.
• Define platform architecture application design patterns and development standards.
• Conduct solution design workshops and technical discovery sessions with stakeholders.
• Create and maintain High-Level Design (HLD) and Low-Level Design (LLD) documents.
• Evaluate customization requirements and recommend OOTB capabilities wherever possible.
• Ensure platform scalability performance security and maintainability.

Development Leadership

• Lead development activities across ServiceNow implementations and enhancements.
• Provide technical direction and oversight to developers and administrators.
• Review code and enforce development best practices.
• Develop complex business rules client scripts UI policies script includes flows and integrations.
• Troubleshoot and resolve complex technical issues.
• Conduct technical estimations and support project planning activities.

Platform Development

• Develop and configure ServiceNow applications using App Engine Studio and Studio.
• Configure workflows using:
  • Flow Designer
  • IntegrationHub
  • Workflow Editor (where applicable)
• Develop custom applications and scoped applications.
• Implement platform upgrades and patching activities.

Integration & Automation

• Design and develop integrations using:
  • REST APIs
  • SOAP Web Services
  • IntegrationHub
  • MID Server
  • JDBC integrations
  • LDAP/AD integrations
  • SSO (SAML OAuth OpenID Connect)
• Lead integration architecture discussions with external systems.
• Ensure secure data exchange and integration governance.

ServiceNow Module Expertise

Lead technical implementation across one or more of the following modules:

ITSM

• Incident Management
• Change Management
• Problem Management
• Request Management
• Service Catalog
• Knowledge Management

ITOM

• Discovery
• Service Mapping
• Event Management
• Cloud Discovery

ITAM

• Software Asset Management (SAM Pro)
• Hardware Asset Management (HAM Pro)

SPM

• Demand Management
• Project Portfolio Management
• Agile Development 2.0
• Resource Management

HRSD

• Employee Center
• HR Case Management
• Lifecycle Events

CSM

• Customer Service Management
• Omnichannel
• Agent Workspace

SecOps / GRC

• Vulnerability Response
• Security Incident Response
• Risk and Compliance

Technical Responsibilities

• Develop:
  • Business Rules
  • Client Scripts
  • Script Includes
  • UI Actions
  • UI Policies
  • Data Policies
  • ACLs
  • Notifications
  • Scheduled Jobs
  • Transform Maps
  • Import Sets
  • Service Portal Components
  • Employee Center Components
• Configure:
  • Flow Designer
  • IntegrationHub
  • Virtual Agent
  • Workspaces
  • Performance Analytics
  • Reports and Dashboards
• Implement:
  • Scoped Applications
  • Custom APIs
  • Scripted REST Services
  • Catalog Items
  • Record Producers
  • Service Catalog Workflows

Governance & Quality Assurance

• Establish ServiceNow development standards and governance processes.
• Conduct code reviews and solution reviews.
• Ensure compliance with ServiceNow best practices and platform guardrails.
• Support security reviews and performance optimization.
• Participate in CAB architecture review boards and governance forums.
• Lead technical risk assessments and mitigation planning.