Program and Operations Manager

Program and Operations Manager

At the NSW Department of Education we educate and inspire lifelong learners from early childhood through schooling to vocational education and training.

• Ongoing/Permanent full time opportunity
• Location: Parramatta
• Salary: $149739 $173174 per annum super flex leaves

About the role

This senior role leads the operational rhythm strategic coordination and program delivery of a highperforming unit. You will drive internal projects that support priority strategic and operational objectives ensuring the unit operates efficiently consistently and with strong governance.

You will oversee administrative systems and practices manage complex issues and provide highlevel strategic advice to support informed decision making. Representing the Director at meetings and agencywide forums you will ensure the units perspectives policies and priorities are accurately communicated.

A key part of the role is leading the preparation and quality assurance of correspondence briefings reports submissions and program documentation. You will coordinate budget expenditure forecasting risk management and program schedules ensuring the unit meets its operational and corporate service requirements. Your responsibilities will include leading and ensuring the successful deployment of the units communications strategy and plans in alignment with the broader directorate and department objectives.

This position plays a central role in fostering productive relationships with internal and external stakeholders enabling smooth operations and effective delivery of the program of work.

About Talent Capability & Performance

The Talent Capability & Performance (TCP) directorate plays an integral part in making our organisation a great place to work so we can support students to achieve their potential.

Students are at the centre of everything we do in TCP. We play a valuable role in optimising our corporate workforce to better support schools and teachers to deliver high quality learning to our students.

For further information please click here to view the role description

About you -

• You are an experienced senior officer with strong program and project management capability and a proven ability to operate autonomously while managing competing priorities. You bring an agile mindset sound judgement and the ability to anticipate emerging issues and provide accurate timely advice.
• You excel at building and maintaining strong stakeholder relationships and are confident representing senior leaders in highlevel forums. Your communication skills are exceptional enabling you to prepare highquality written products under tight timeframes while ensuring appropriate consultation.
• You thrive in dynamic environments are solutionsfocused and bring a collaborative approach to driving operational excellence across a unit.
• Knowledge of and commitment to implementing the Departments Aboriginal Education Policy and upholding the Departments Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Hold a current and valid Working with Children Check (WWCC) for paid employment.
• Demonstrated understanding of and commitment to the value of public education.

Benefits

• Flexible working arrangements
• 35 hour working week
• Competitive salary sacrificing employers contribution to superannuation and annual leave loading
• Flex Leave entitlements generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role and responses to the two targeted questions below:

1. Provide an example of leading complex programs across a large organisation and how this was achieved successfully. (max 400 words)
2. Provide an example where you have had to work closely with another person or team to achieve a business outcome and the relationship was challenging. What did you do to overcome these challenges and what was the outcome (max 400 words)

Applicants are encouraged to prepare their application materials independently. The selection panel values authentic and personally written responses that reflect your own experience insights and alignment with the Departments values and priorities.

Please refer to the Applicants Guide to Applying to assist you with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Education click here for instructions on how to submit your application.

All other applicants please submit your application by clicking Apply Now.

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens permanent residents New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens while temporary roles welcome applicants with a visa.

Closing date: 13 May 2026 at 11:59pm.

For role enquiries please contact Di Beauchamp A/Director Performance Accreditation & Systems at

We welcome applications from people of all backgrounds including but not limited to Aboriginal and/or Torres Strait Islander people people of any age or gender people from culturally and linguistically diverse groups and/or from the LGBTQIA community veterans refugees people with disability people with sensory differences and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine please reach out to the contact person for this recruitment details listed above. For more information visit the NSW Department of Educations Diversity equity and inclusion webpage.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role and who may be considered for a range of similar roles including temporary term or ongoing roles over the next 18 months.