Software Analyst II

ABOUT THE POSITION

TheSoftware Analyst IIsupports the implementation configuration and ongoing operation of enterprise administrative and collaborative applications. This role is responsible for ensuring SaaS platformssuch asAirtable Miro and similar collaboration toolsare reliable secure wellconfigured and aligned to business needs through both administration and handson solution building.

The analyst works with limited supervision and partners closely with application owners technical teams security and business stakeholders to support platforms build application artifacts and manage access usingAzure identity and single sign-on (SSO)capabilities.

HOWYOULLMAKE A DIFFERENCE

• Configures administers and supportsenterprise SaaS applications with a focus on collaborative and administrative platforms such asAirtable and Miro.
• Builds and maintainsapplication artifactsincluding Airtable bases tables interfaces automations views and Miro boards templates and collaborative workspaces to support business needs.
• Owns daytodayapplication support and operations including intake triage troubleshooting and coordination of issue resolution.
• Supports application implementations feature rollouts workspace setup configuration changes and platform enhancements under established direction.
• Translates business requirements intoconfigured solutions workflows and documented usage patterns within supported applications.
• Managesuser access and permissions including role assignments and groupbased access usingAzure AD / Entra ID SSO and IAM best practices.
• Participates in and supportstesting activities including functional testing regression testing and user acceptance testing for application changes.
• Monitors application usage stability and adoption and identifies opportunities for optimization standardization or improved governance.
• Creates and maintains documentation such as configuration references onboarding guides support playbooks and process flows.
• Collaborates with crossfunctional partners (IT security platform owners and business users) to deliver enhancements and resolve issues.
• Contributes to agile delivery activities including backlog refinement sprint planning prioritization and incremental improvements.
• Supports governance security and compliance standards related to SaaS application management and identity access.

YOU ARE

• Midlevel professional role supporting assigned applications or functional areas.
• Works independently on moderately complex configuration support and implementation tasks with established guidance.
• Impact spans supported platforms and their end users across multiple teams.
• No supervisory responsibilities.

YOU HAVE

• Bachelors degree applicable certification or equivalent experience in information systems business systems or a related field.
• Typically24 yearsof experience in software analysis application support or SaaS platform administration.
• Handson experience supporting andbuilding within enterprise SaaS applications particularly collaborative or administrative platforms.
• Experience in creating and maintaining application artifacts such as workflows configurations templates or structured data models.
• Working knowledge ofuser access management roles and permissions in cloudbased environments.
• Experience withAzure AD / Entra ID including SSO configuration groupbased access or identity lifecycle processes.
• Ability to translate business needs into usable wellstructured application configurations.
• Familiarity with service intake or work management tools (e.g. Jira ServiceNow).
• Strong documentation troubleshooting and analytical skills.
• Clear and effective communication skills with both technical and nontechnical stakeholders.
• Experience working in an agile or iterative delivery environment preferred.

This job description is not meant to be an all-inclusive list of duties and responsibilities but constitutes a general definition of the positions scope and function in the company.