CSA Manager Projects

Customer Service Administration Manager - Projects

At theNSW Department of Education we educate and inspire lifelong learners from early childhood through schooling to vocational education and training.

• Temporary Full-Time 2 years from 20/7/2026 to 19/7/2028
• Location: Warilla
• Intra-state travelling may be required each term
• Clerk Grade 7/8 with salary ranging from $113574to $125720 base plus superannuation and leave loading.

About the role
The Customer Service Administration Project Manager performs project management and supports the Senior Manager and Lead Administration and Operations Manager with the administrative financial and reporting systems of the Customer Service Administration team to ensure high quality responsive and timely service delivery.

• Managingmotor vehicle fleetreporting services in line with policy

• Administrative support to theCustomer Services andPublicSchoolsteams.

• Leadership mentoring producing and delivery of professional learning

• Project management including reporting and data analysis in finance fleet and HR

• Liaise with Customer Services and Public Schools staff toidentifyand address the needs of individual offices including state-wide site visits.

• Manage and process local recruitment in coordination with the HR Customer Services Manager team.

For further information pleaseclick hereto view the role description

About you

• Strong customer service skills

• Strong leadership and project management skills

• Ability to work independently following through project work to completion
• Knowledge of and commitment to implementing the DepartmentsAboriginal Education Policyand upholding theDepartments Partnership Agreement with the NSW AECGand to ensure quality outcomes for Aboriginal people.

Essential requirements of the role

• Tertiary qualifications in project business or a related field and/or demonstrated equivalent knowledge skills and experience.
• Hold a valid clearance to work with children (Working with Children Check for paid employment).
• Hold a valid provisional or full Australian Drivers licence
• Demonstrated understanding of and commitment to thevalue of public education.

Benefits

• Flexible working arrangements

• 35 hour working week

• Competitive salary sacrificing employers contribution to superannuation and annual leave loading

• Flex Leave entitlements generous holidays & leave conditions

• Opportunities for advancement and mobility across the Department to support your career growth

How to apply

Attach a cover letter (maximum 2 pages) and resume (maximum3pages) outlining how you meet the requirements and capabilities of this role.

You are also required to answer the 2 targeted questions:

QUESTION 1

Tell us about a time when you presented financial information to a target audience. What format/s did you use and why (300 words maximum)

QUESTION 2

Give us an example of a time you anticipated a customers needs and were able to impact customer satisfaction. How did you do it What was the result (300 words maximum)

Please refer tothe Applicants Guide to Applyingtoassistyou with your application.

If you are an existing Education Support Staff (corporate staff) with the NSW Department of Educationclick herefor instructions on how tosubmityour application.

All other applicants pleasesubmityour application by clicking Apply Now.

Note:the selection process will include a range of assessment techniques toassistindeterminingyour suitability for the role. Successful candidates willbe requiredto undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related a condition ofemploymentyou willbe requiredto provide a valid Working with Children Check (WWCC) Clearance number (for paid employment).Visit thewebsitefor more information.

Closing dateSunday 10 May 202611:59pm.

For role enquiries please contact Hiring Manageratand for recruitment processenquiriesplease contact Recruiterat

We welcome applications from all ages and genders Aboriginal and Torres Strait Islander peoples culturally and linguistically diverse groups the LGBTQIA community veteransrefugeesand people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine please contact theDiversity and Inclusion Team() or visitNSW Department of Education Diversity and Inclusion.

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role and who may be considered for a range of similar roles including temporary term or ongoing roles over the next 18 months across NSW.