Open Jobs Stage Experience and Services Manager, Stores

As the nextClient Experience & Beauty Services Managerat Sephora you will directly influence theclientexperience and overall store performance. This dual-focused role leads both the sales floorour Stageand its team of Leads and Beauty Advisors as well as the Beauty Skincare and Fragrance Studio including the Paid Services Beauty Advisor (PSBA) team who deliver personalized 1:1services. With a strong emphasis on coaching and development you will inspire and guide your teams to deliver exceptional client service and exceed company goals. Additionally you will drive client engagement by innovating and executing in-store events and classes. This role reports to the Store Director and collaborates closely with the Store Operations and Talent Manager.

Whatyoullbe doing as a Client Experience & Beauty Services Manager at Sephora

• Training & Development.Conduct Beauty Advisor training for new hires and existing team members. Facilitate Welcome to Sephora and Sephora 101 sessions as needed. Oversee the development and certification processes while fostering opportunities to enhance artistry skills.

• Embracing Innovation.Ensure beauty advisors are trained adequately and areleveragingour technology innovations within services whileassistingclients to provide an elevated in-store experience.

• Client Experience.Managed the Services online reservation system including publishing Beauty Advisors availability and class schedules. Ensured adequate staffing tomaintaina smooth client flow and efficient check-in process.

• Visual Merchandising.Assist the Operations team by ensuring merchandising concepts and sales floor visuals align with company standards. Maintain a clean organized sales floor and manage tester and supply levels. Execute visual merchandising updates and ensuretimelyreplenishment when new inventory is added.

• Vendor Management.Ensure all beauty advisors are properlyengagingwith all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

Wedlove to hear from you if

• You havea minimum of2-4 years of management experiencein the beauty retail or customer service industryor equivalent internal experience.

• You have a proventrack recordof coaching a team to company expectations and have a passion for training development and education.

• You are entrepreneurial at heart and have a history of generating business or executing events that create a meaningful connection with your community and/or clients.

• You have no difficultymaintainingcomposure andpossessstrong managerial courage to have those tough conversations when needed.

• You have excellent time management skills that extend to your team and their efficiency.

• Bonus points if you have a passion or background in make-up artistry or skincare services.

You might not meet every requirement listedandthatsokay. If you bring relevant experience and a passion for what we do we encourage you to apply. We believegreat talentcomes from all kinds of paths.

Location Availability and Physical Requirements-

• On-site: You willwork at the location specified in the job posting.

• Scheduling: Flexibility is key! We need you to be available during evenings weekends and holidays when our clients are eager to shop and explore.

• Physical Requirements:Our stores are a fragrance-filled environment. You must be ableto bend and stretch to stock shelves as well as lift and carry up to 50 pounds.
  

Sephoras Total Rewards-

• The Compensation.Sephoras pay philosophy is to offer competitive market rates considering location internal equity job scope and the skills and experience needed to succeed.

• The Perks.Thinkyouvetried it all Just wait until you work at Sephora! Enjoy the product discounts gratis & exclusive brand events.

• The Benefits.This role includes access to Sephoras extended health and life insurance benefits customizable coverage options and paid time off to help you rest and recharge.

• The Education& Development.We invest in training and support internal mobility across Canada helping you reach your career goals. Sephora employees alsobenefitfrom LVMH programs and job opportunities.