Head of Platform Services

Head of Platform Services

Role Purpose

Lead our Data Platform Services function and shape the platforms that teams across the bank rely on every day. Youll be accountable for the reliability performance security and cost-efficiency of core Big Data services (e.g. Hadoop Kubernetes and S3-based storage) enabling engineers and product teams to build and run data services safely and at pace.

This is a highly collaborative role partnering with CTO Infrastructure Architecture Cyber Security Engineering and Operations. Youll set clear standards and create frictionless self-service patterns so teams can onboard quickly stay compliant and focus on delivering value for customers.

Key Accountabilities

• Set the platform strategy and roadmap for Big Data platform capabilities (e.g. data lake analytics enablement data tooling)
• Improve reliability and operational excellence through resilience engineering observability automation and incident learning
• Establish an enterprise approach to open-source consumption and contribution including tooling platform services and controls.
• Provide a secure highly resilient scalable and highperforming Data Storage Platform that enables teams to access data at scale while meeting risk compliance and resilience expectations
• Deliver modern data flow capabilities by evolving messaging/streaming platforms for real-time ingestion and processing
• Optimise performance and cost via capacity planning workload controls and continuous efficiency improvements across virtualised containerised and cloud/hybrid environments
• Build and run a high-performing platform engineering organisation developing multi-disciplinary leaders and teams that are focused on developer experience reliability and standardised delivery patterns.

Skills & Experience

• Senior Technology leadership experience owning enterprise platform services (data/compute/storage/messaging) in a regulated environment
• Experience in leading and inspiring diverse teams of 150 and large-scale budgets of $10m with a focus on customer outcomes and sustainable delivery
• A deep understanding of platform engineering SRE/reliability resilience engineering observability and automation within a large-scale enterprise environment

• Familiarity with cloud/hybrid container orchestration (e.g. Kubernetes) microservices and infrastructure as code
• Knowledge of secure software supply chain and open-source governance (licensing SBOM dependency controls).
• Familiarity with DevOps practices and cost optimisation at scale
• A leadership style thats inclusive coaching-led and collaborative you create clarity build confidence and help teams do their best work!
• This role supports hybrid working (3 days in office)
• Degree in computer science Information Technology or a related field is preferable but not essential.

This role is based in Sheffield UK.

Being open to different points of view is important for our business and the communities we serve. At HSBC were dedicated to creating diverse and inclusive workplaces - no matter their gender ethnicity disability religion sexual orientation socio-economic background or age.

We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process please contact the Recruiter.