Cleaning Services Manager
Job Location:
Yearly Salary:
Experience Required:
Posted on:
Vacancies:
Job Summary
Job Role: Cleaning Services Manager
Working Hours: 45 hours per week (working 5 days out of 7) shift times will vary in line with business needs and will include early starts and late finishes
Salary: 35000 per annum
Location: St Johns Shopping Centre Liverpool L1 1LY
Reporting to: Associate Director Key Accounts
Overview
Anchor Group Services is seeking an experienced and proactive Cleaning Services Manager to lead the cleaning operation at a busy high-footfall city centre shopping centre. This is a demanding and fast-paced role that requires proven experience in cleaning or facilities management strong leadership excellent communication skills and the ability to deliver a clean safe and customer-focused environment.
The ideal candidate will be confident operating in a fast-paced retail setting able to respond quickly and professionally to operational challenges and committed to delivering a high standard of cleanliness and hygiene for visitors. You will provide a visible presence across the centre and work closely with the onsite Security Manager to ensure coordinated high-quality service delivery.
About the Role
As Cleaning Services Manager you will take full ownership of the cleaning contract leading a team of cleaning operatives and ensuring all operational compliance and client expectations are consistently met. You will be responsible for service delivery standards team performance health & safety compliance stock control and client reporting.
This is a hands-on management role suited to someone who thrives in a dynamic city centre retail environment is confident in decision-making and is skilled in problem-solving and building strong working relationships.
As part of the duty management team you will assume the role of Duty Manager twice per week (08:0017:00) as per the site rota which includes one Saturday per month (with time off in lieu).
Main Responsibilities:
- Ensure the effective running of cleaning operations and service delivery in line with agreed specifications
- Plan staffing levels and produce flexible working rotas to meet client expectations including managing holidays sickness and absence
- Maintain high cleaning standards ensuring compliance with COSHH and health & safety requirements
- Manage stock levels and ensure adequate supply of cleaning materials and consumables
- Conduct regular audits of site cleanliness standards and procedures reporting findings to management
- Monitor report and escalate site defects and maintenance issues in line with agreed processes
- Respond to cleaning-related incidents customer queries and complaints promptly and professionally
- Lead cleaning teams through training inductions and ongoing development ensuring service excellence
- Carry out team welfare checks and appraisals to support engagement and performance
- Maintain a safe clean and welcoming environment for staff customers visitors and tenants
- Maintain site documentation including risk assessments cleaning schedules and audit records
- Manage recruitment performance and employee relations issues in collaboration with HR and senior management
- Lead site emergency responses evacuations and support business continuity procedures where required
- Hold regular client meetings complete KPI reports and support contract retention
- Submit reports audits and documentation using company reporting tools
Requirements
- Experience of managing large teams within cleaning facilities or associated services
- Strong knowledge of cleaning standards processes COSHH and health & safety compliance
- Excellent communication skills both written and verbal
- Proven ability to lead motivate and develop teams
- Experience managing performance recruitment and employee relations issues
- Highly organised with strong problem-solving abilities
- Ability to work under pressure in a fast-paced environment
- Strong client-facing skills with the ability to build lasting relationships
- Competent in Microsoft 365 and Timegate (Zoho desirable)
- Confident in managing change and maintaining service delivery within a dynamic environment
- A proactive high-energy approach with a strong sense of ownership and accountability
- A flexible team-oriented mindset with a hands-on approach to management
- Professional proactive and committed to high service standards
Benefits
- Access to a range of nationally recognised courses via the Anchor Academy
- Auto Enrolment Pension
- Stream access to pay as you earn it
- Cycle to Work Scheme
- Free Employee Assistance Programme (24/7 access including counselling and free virtual GP appointments via the new Livi app)
- Hospital Saturday Fund
- Reward and Recognition awards
- Free on-site parking
- 2 minute walk from Liverpool Lime Street Train Station
- Discounted membership at the brand new state of the art on-site gym
Whats Next
If you think you have what it takes APPLY NOW and well be in touch.
Other companies may call this role: Cleaning Manager Soft Services Manager Facilities Cleaning Manager Cleaning Operations Manager Contract Cleaning Manager Hygiene Manager
Required Skills:
Experience of managing large teams within cleaning facilities or associated services Strong knowledge of cleaning standards processes COSHH and health & safety compliance Excellent communication skills both written and verbal Proven ability to lead motivate and develop teams Experience managing performance recruitment and employee relations issues Highly organised with strong problem-solving abilities Ability to work under pressure in a fast-paced environment Strong client-facing skills with the ability to build lasting relationships Competent in Microsoft 365 and Timegate (Zoho desirable) Confident in managing change and maintaining service delivery within a dynamic environment A proactive high-energy approach with a strong sense of ownership and accountability A flexible team-oriented mindset with a hands-on approach to management Professional proactive and committed to high service standards
