Engineering Support Specialist

The Engineering Support Specialist plays a critical role in ensuring that engineering construction and installation teams are fully equipped and operationally prepared to execute fiber deployment efficiently. This role combines network engineering responsibilities with deployment enablement by supporting fiber network design capacity management and overall operational readiness of Brightspeeds infrastructure. The position focuses on aligning resources materials network capacity and field readiness to drive seamless execution from construction through customer activation. The ideal candidate anticipates issues before they impact the field leverages tools such as IQGeo to ensure accurate network design manages capacity across fiber terminals and brings structure urgency and accountability to fast-moving environments to improve deployment efficiency and reduce installation delays.

Key Responsibilities

Network Design & Engineering

• Develop validate and maintain fiber network designs using IQGeo and related GIS platforms
• Ensure accuracy of splice plans terminal layouts and network configurations
• Review and validate designs against construction and operational requirements
• Support engineering standards and continuous improvement of design practices

Capacity Management & Network Planning

• Monitor and manage capacity across fiber terminals distribution networks and serving areas
• Identify capacity constraints and drive resolution through design updates or augmentation planning
• Partner with planning and engineering teams to support scalable network growth
• Ensure capacity readiness aligns with customer activation demand

Deployment Readiness & Engineering Validation

• Ensure alignment between network design construction completion and service activation readiness
• Identify and resolve design capacity or documentation gaps impacting installations
• Validate network readiness prior to release for customer activation

Resource Coordination & Field Enablement

• Coordinate availability and staging of materials equipment and network assets to support deployment timelines
• Align resource planning with engineering designs capacity forecasts and build schedules
• Partner with vendors warehouses and field teams to ensure proper inventory levels and asset availability
• Identify and resolve resource or material gaps that could delay installations

Cross-Functional Collaboration

• Act as liaison across Engineering Construction Supply Chain and Installation Operations
• Support field teams and wire center leadership in resolving network and readiness issues
• Provide engineering guidance to vendors and internal stakeholders

Operational Efficiency & Process Improvement

• Standardize workflows across engineering validation and deployment readiness
• Improve installation cycle times by reducing design and resource-related delays
• Drive improvements across tools systems and coordination processes

Tracking Reporting & Accountability

• Maintain visibility into network capacity design status and deployment readiness
• Track resource utilization material availability and deployment blockers
• Provide reporting and insights to leadership for planning and execution decision

Physical Demands & Work Conditions

• Combination of office field and light warehouse/facility environments
• Occasional lifting and handling of equipment and materials (up to 50 lbs)
• Ability to support field readiness activities as needed

Qualifications :

WHAT IT TAKES TO CATCH OUR EYE:

Education & Experience

• 27 years of experience in telecom engineering fiber network design network operations or deployment support
• Strong understanding of OSP fiber design construction workflows and network architecture
• Experience supporting large-scale fiber deployment programs

Technical Skills & Competencies

• Experience with IQGeo GIS platforms or similar network design systems
• Knowledge of fiber terminal design capacity planning and network optimization
• Ability to read and interpret construction and engineering drawings
• Proficiency in Microsoft Excel for tracking reporting and analysis

Core Competencies

• Strong cross-functional coordination and communication skills
• Highly organized with a proactive problem-solving mindset
• Ability to operate effectively in fast-paced evolving environments

BONUS POINTS FOR:

• Experience with Brightspeed systems such as BOSS-OM and BOSS-IM
• Familiarity with telecom order management inventory systems and service activation workflows
• Experience working across engineering and operational/supply chain functions

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Additional Information :

WHY JOIN US

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte NC. We prioritize hiring talent in the Charlotte area whenever possible to make it a truly vibrant destination for our hybrid workforce. At Brightspeed we have roles that are designated as remote hybrid office or field-based depending on the position business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why Because Brightspeed recognizes the value of finding the best talent for the job wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical emotional and financial health. Brightspeed offers a comprehensive benefit program including competitive medical dental vision and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Inclusion and belonging are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work everyone is better as a result. A diverse team helps us be fierce advocates for more accessible inclusive and high-quality internet because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer that is committed to inclusion of all qualified individuals including individuals with a disability/veterans. If you require reasonable accommodation to complete a job application or to otherwise participate in the hiring process please contact to initiate the accommodations process. 

For all applicants please take a moment to review our Privacy Notices:  

• Brightspeeds Privacy Notice for California Residents
• Brightspeeds Privacy Notice

Remote Work :

No

Employment Type :

Full-time