WM APS | Application Support DevOps Engineer

This position is part of the WM APS (Application Production Support) team and is focused on delivering high-quality Application Support and operational excellence within a banking environment.

The selected candidate will play a key role in handling incidents service requests and application support activities participating in shift and on-call rotations. The role also includes contribution to service improvement initiatives and active participation in the banks Disaster Recovery (DR) drills and Live Play activities.

The ideal candidate has a strong understanding of core banking operations solid troubleshooting skills and experience in L1/L2 application support combined with hands-on expertise in modern infrastructure and automation technologies.

Key Responsibilities

• Handle incident management service requests and production support activities (L1/L2)
• Build and maintain Ansible playbooks and Terraform scripts to automate provisioning configuration and deployments
• Contribute to the containerization of legacy applications
• Support provisioning configuration deployments and Disaster Recovery (DR) activities
• Assist mentor and train other operations team members on Ansible Terraform and Kubernetes
• Actively contribute to service improvement initiatives and operational stability

Qualifications :

• Strong knowledge of Linux environments and command-line interface (CLI)
• Proficiency in at least one scripting language (Python and/or Bash preferred)
• Solid experience with Infrastructure as Code and automation:
  • Ansible
  • Terraform
• Hands-on experience with container and orchestration technologies:
  • Docker
  • Kubernetes (K8s)
• Experience with monitoring and observability tools (e.g. Dynatrace)
• Good understanding of CI/CD pipelines and tools (Jenkins Travis Concourse or similar)
• Experience with public cloud platforms such as IBM Cloud AWS or Azure
• Knowledge of PL/SQL is considered a plus
• Experience in banking environments and application production support is highly valued

Languages

• English: Expert level (mandatory)

Soft Skills

• Strong critical thinking with a problem-solving mindset
• Excellent written and verbal communication skills
• Proactive attitude with a strong can-do mentality
• High level of persistence ownership and accountability
• Ability to work effectively in high-pressure production environments
• Strong collaboration skills and ability to work within multicultural teams

Qualifications & Certifications (Complementary Information)

• Masters degree in Computer Science Computer Engineering or related field
• 5 years of experience in IT Operations or Software Engineering
• 2 years of hands-on experience with a Cloud provider (IBM / AWS / Azure / Google Cloud)
• 2 years of hands-on experience with Ansible and Docker

Additional Information :

Certifications (Preferred or Optional):

• Red Hat Enterprise Linux Automation with Ansible (RH294)
• Developing Advanced Automation with Red Hat Ansible Automation Platform (DO374)
• Certified Kubernetes Application Developer (CKAD)
• Optional: HashiCorp Certified Terraform Associate (003)
• Optional: HashiCorp Certified Vault Associate (002)

Remote Work :

No

Employment Type :

Full-time