User Support Specialist
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
- Providing high quality technical assistance and support services for both internal and external users
- Processing simple and complex service requests and incidents reported via self-service portal phone e-mail or in person
- Proposing workarounds troubleshooting and analysing reported incidents
- Escalating reported issues to domain specific support lines if necessary
- Providing user guidance and advice
- Contributing to knowledge base development
- Contributing to support service improvement
- Creating a positive customer experience
- Preparing digital workplace: configuring installing replacing and distributing end user equipment (laptops screens etc.)
- Executing digital workplace improvement projects eg. mass replacements of end user equipment (laptops screens etc.)
- Other specific duties as assigned by supervisor
Qualifications :
- Bachelor s degree plus 4 of relevant experience.
- Good knowledge of English equal to C1 according to CERF.
- Excellent practical knowledge of:
- IT end users infrastructure (workstations printers peripherals etc.)
- workstations operating systems
- identity management
- networking
- complex information systems and their interoperability
- M365 cloud services
- ITIL especially incident and request fulfilment processes
- using ITSM solutions
- Excellent communication skills (in written and verbal communication)
- Open minded excellent troubleshooting analytical and problem solving skills
- Very strong sense of responsibility
- Accuracy and attention to details
- Sense of tact and diplomacy
- Friendly supportive and helpful personality with co-operative and service oriented attitude
- High level of initiative and ability to work in stressful environment with minimal supervision
- High level of motivation and initiative
Remote Work :
No
Employment Type :
Full-time
About Company
Ar?s is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-of-the-art software development, business intelligence and infrastructure services. We are composed of 17 entities across 9 countries that ... View more
