Engineering Supervisor
Boston, NH - USA
Job Summary
The Engineering Supervisor supports the Assistant Director of Engineering in overseeing daily engineering and maintenance operations while providing direct guidance coaching and leadership to Maintenance Engineers. This role is a handson working supervisor responsible for ensuring preventative maintenance timely repairs safety compliance and service excellence across the property. The Engineering Supervisor serves as a technical resource role model and first point of escalation for the Engineering team.
Supervisory & Leadership Responsibilities
- Provide daytoday supervision and guidance to Maintenance Engineers during assigned shifts.
- Assist with training coaching onboarding and performance feedback for Engineering team members.
- Assign monitor and follow up on work orders guest requests and preventative maintenance tasks.
- Act as the first point of escalation for Maintenance Engineers regarding technical issues or concerns.
- Promote teamwork accountability and a culture of safety and service excellence.
- Support scheduling and coverage needs in coordination with the Assistant Director of Engineering.
Operational & Technical Responsibilities
- Actively perform maintenance and repair work alongside the Engineering team as needed.
- Troubleshoot and repair mechanical electrical plumbing HVAC and general building systems.
- Ensure preventative maintenance programs are executed accurately and on schedule.
- Conduct routine inspections of guestrooms public areas and backofhouse spaces to identify deficiencies.
- Monitor equipment condition; resolve issues when possible and escalate larger concerns appropriately.
- Respond promptly to alarms emergencies and guest requests maintaining established response time standards.
- Assist with snow removal and other seasonal property maintenance duties as required.
Safety Compliance & Communication
- Ensure all work is performed safely and in compliance with OSHA lifesafety and brand standards.
- Identify correct and report safety hazards or unsafe working conditions.
- Support testing and inspection of emergency systems such as fire alarms sprinklers and emergency lighting.
- Communicate effectively with the Assistant Director of Engineering regarding department needs challenges and opportunities for improvement.
- Participate in safety meetings departmental training and problemsolving discussions.
- Maintain accurate documentation of work performed inspections and followup actions.
Service & Guest Experience
- Approach all guest and employee interactions with an attentive friendly and solutionoriented attitude.
- Ensure engineering responses positively support guest satisfaction and overall property presentation.
- Assist other departments through lateral service when operational needs require.
Additional Duties
- Support capital projects renovations and sustainability initiatives as assigned.
- Perform other duties as assigned by the Assistant Director of Engineering or management.
Qualifications :
Education & Experience:
- 35 years of progressive experience in facilities building maintenance or hotel engineering.
- Prior experience leading training or mentoring maintenance staff strongly preferred.
- High school diploma or equivalent required; vocational technical or trade certifications preferred.
- Strong working knowledge of HVAC electrical plumbing boilers lifesafety systems and general building maintenance.
Physical Requirements:
- Ability to lift up to 75 lbs.
- Ability to stand and walk for extended periods of time.
- Ability to climb ladders and access elevated or confined spaces.
- Ability to work flexible schedules including evenings weekends holidays and emergency situations.
- Frequently lift bend kneel crouch push pull and carry equipment or materials.
General Requirements:
- Maintain a professional warm and serviceoriented demeanor with guests and colleagues at all times.
- Communicate clearly and effectively both verbally and in writing.
- Demonstrate strong listening troubleshooting and problemsolving skills.
- Ability to prioritize multitask and meet deadlines in a fastpaced environment.
- Lead by example while enforcing departmental standards policies and procedures.
- Comply with Accor policies safety regulations OSHA standards and operational guidelines.
- Demonstrate accountability attention to detail and ownership of assigned responsibilities.
- Willingness to step outside normal duties to support operational needs and team success.
- Other duties as assigned.
Additional Information :
- Hourly Wage: range is from $38.00 per hour to $42.00 per hou
- Employee benefit card offering discounted rates in Accor worldwide for you and your family.
- Excellent Company benefits including medical dental vision and life insurance.
- Personalized development opportunities across Accors extensive brand portfolio.
- Ability to make a difference through our Corporate Social Responsibility activities.
Remote Work :
No
Employment Type :
Full-time
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more