Officer, Customer Contact Centre

Prudentials purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured for our people customers and partners. We provide a platform for our people to do their best work and make an impact to the business and we support our peoples career ambitions. We pledge to make Prudential a place where you can Connect Grow and Succeed.

Job Responsibilities:

• Provide and process information through systems and other departments in response to customer / sales channels enquiries about insurance products and services according to company service standard and in professional manner with tactful customer service skills.
• Arrange follow up call to follow up and respond to customers enquiry / request / feedback which received via other touch points such as sales channel email letter live chat and etc.
• Handle and resolve customers special request and feedback conduct simple investigation and fact finding then propose solution to team manager for review and approval before reverting to customer.
• Support company initiatives by promoting different types of self-service and any ad hoc tasks to achieve the desired result of business objectives.
• Participate team meeting and training to ensure an up-to-date knowledge and information to handle different types of enquiries.

Job Requirements:

• Tertiary education passed IIQE Paper 1 3 and 5
• 3 years of experience in Customer Service / Call Centre experience
• Experience insurance or financial industry will be an advantage
• Good written/spoken English/Chinese (incl. Mandarin)
• Proficient in Microsoft Office
• Customer focused and result oriented
• Highly organized and able to meet tight deadline
• Good analytical and problem solving skills
• Able to work independently under pressure and adapt to changes
• Able and enjoy working with people of diverse backgrounds with good interpersonal skills

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex race age ethnic origin educational social and cultural background marital status pregnancy and maternity religion or belief disability or part-time / fixed-term work or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.