Director, Product Delivery

Coates Group

Job Location:

Sydney - Australia

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Be Part of Our Next Chapter

For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!

Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.

The Director Product Delivery leads Coates Product Delivery function and team partnering closely with Product Discovery Engineering Delivery and the client to translate prioritized feature requests into fully defined development-ready solutions. This role oversees the Design and Refinement lifecycle phases ensuring high-quality UI/UX designs user stories functional specifications and technical solution definitions are produced to support efficient build testing and release execution. Additionally this leader is accountable for delivery readiness downstream quality and operational excellence across Product Owners Technical Business Analysts and Product Designers. Lastly this leader ensures that Product Owners and Business Analysts are providing the necessary leadership and direction to Engineering and QA in the Implementation Testing & Releaselifecycle.

Key responsibilities for this role

Lead coach and develop the Product Delivery and Design organization including Product Owners Technical Business Analysts and Product Designers
Own and maintain an effective handoff and refinement process from Product Discovery ensuring feature requests are clearly understood prioritized and ready for delivery execution
Spearhead process definition and operational excellence for the Design and Refinement phases of the SDLC enabling consistent high-quality delivery outcomes
Partner closely with Engineering and Delivery leadership to ensure scope solution definitions and sequencing align with technical feasibility capacity and release delivery commitments
Maintain strong expertise in Coates product and solution capabilities serving as a trusted internal and client-facing leader throughout delivery execution
Develop an understanding of the clients technology ecosystem and ensure solution designs align effectively within that environment
Establish strong quality and completeness standards for design artifacts functional & technical specifications and user stories prior to development start
Identify trends and opportunities to improve Product Delivery practices refinement effectiveness downstream quality and overall customer experience
Support client adoption through release-facing collaboration including preparation for or participation in demos training and documentation as needed
Conduct ongoing assessment of team capacity and skill needs deploying resources appropriately to meet objectives timelines and quality expectations

Qualifications and experience

Product Delivery assumes ownership from Product Discovery upon receipt of the approved Product Requirements Document (PRD). It ensures that the Product Owner (PO) and Business Analyst (BA) teams effectively leverage the PRD to guide Solution Refinement and the development of the Functional Specification Document (FSD) for approval.
Success is measured by minimizing requirement gaps between the initial discovery PRD and the final approved FSD and ensuring minimal gaps between the approved FSD and the delivered functionality thereby maintaining alignment between defined requirements and the final product outcome.
Product Delivery performance - % of features/releases delivered on-time and within scope to quality
Design & Refinement phase improvement times: Establish a baseline track performance over time and set quantitative improvement targets.
Qualitative feedback from peers and improved alignment across teams to ensure smoother product delivery
Identification of risks early with mitigations to prevent disruption to program of work

About Coates

We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.

Join a Crew that Cares

Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).

The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.

Be inspired To Be More

We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.

We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.

Please be advised of the following:

- Coates does not operate or communicate through any domain resembling @

- Wedo not contact employment candidates via email to solicit personal or financial information

- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group

- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyat

If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director

Be Part of Our Next ChapterFor over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!Coates Group has the values of a family-owned business...