Opportunities 911 Training Coordinator (Program Admin Officer 3)
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Competition # :48548
Department:Emergency Management
Location:DARTMOUTH
Type of Employment:Permanent
Union Status:NSGEU - NSPG
Closing Date:17-May-26(Applications are accepted until 11:59 PM Atlantic Time)
About Us
The Department of Emergency Management is responsible for leading disaster and emergency planning preparedness response and recovery activities on behalf of the Province of Nova Scotia. The objective of the Department is to ensure that Nova Scotians are safe prepared and resilient in the face of disasters and emergencies. The Department leads the coordination and co-operation of partners and resources during provincial-level critical incidents supports municipal and other partners in regional-level and local events administers the provinces 911 service maintains critical communications infrastructure and supports operations of our regional emergency management centres. The Department also works to ensure critical government services continue to function during and after critical events.
The Incident Management and 911 Branch is dedicated to ensuring the safety and resilience of our Province by:
- Rapidly coordinating provincial response and critical infrastructure partner resources
- Setting standards in the provincial emergency management program for training and exercising
- Effectively managing incidents to minimize impact and restore normalcy as quickly as possible
- Ensuring integrated emergency responses through the Provincial Coordination Centre
- Managing and modernizing the emergency 911 system including the move to Next Generation 911
About Our Opportunity
Utilizing classroom and on-the-job training the Nova Scotia 911 Training Coordinator prepares 911 Call Takers across the province to function in a high-demand setting. Upon successful completion of training 911 Call Takers are responsible for answering 911 calls and connecting the people behind those calls to emergency first responders who can deliver the urgent help they need.
Primary Accountabilities
As the 911 Training Coordinator you will be responsible for providing:
- In-classroom training and evaluation for newly hired 911 Call Takers and experienced 911 Call Takers returning from an extended absence;
- On-the-Job Follow-up monitoring coaching training and evaluation for newly hired 911 Call Takers and experienced 911 Call Takers returning from an extended absence;
- In-classroom refresher training for current 911 Call Takers and
- Ongoing training bulletins conveying procedural/process updates and changes.
Qualifications and Experience
This may be the right opportunity for you if you have a bachelors degree with five (5) years of related experience in program coordination training and facilitation.
Key qualities of yours include:
- A comprehensive understanding of learning and development principles and adult education
- Experience providing and documenting feedback as well as developing and implementing training programs and materials
- Proficiency with Microsoft Office products
- Effective interactive communication skills (written and verbal) and group facilitation experience
- Ability to work well in a collaborative team environment
- Comfortable working independently and bringing an innovative approach to your work incorporating changing technology and trends into your material
- Encourage a proactive anticipatory approach to emerging issues within your field.
The following are considered assets:
- An education degree or Adult Education Certificate.
- Certificate in Project Management
- Proficiency in eLearning development and design
- Experience and/or knowledge of Enhanced 911 and Next Generation 911 (NG911) call-handling solutions.
We will assess the above qualifications and competencies using one or more of the following tools: written examination standardized tests oral presentations interview(s) and reference checks.
Equivalency
We recognize equivalent combinations of training education and experience providing opportunities for individuals with diverse backgrounds to contribute their skills and expertise. Equivalencies include but are not limited to:
- A related masters degree and three (3) years of related experience
- A related 2-year diploma and seven (7) years of related experience
- At least nine (9) years of related experience
Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application
Benefits
Based on the employment status and union agreement the Government of Nova Scotia offers its employees a wide range of benefits such as aDefined Benefit Pension Plan Health Dental Life Insurance General illness Short and Long Term Disability Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings click here: Benefits for government employees.
Working Conditions
This role is in a fast-paced decision-making environment. Your normal work week is 35 hours/week 7 hours/day. This role does entail a high volume of work which may require longer than normal working hours and overtime. You may be required to travel to worksite locations.
In an emergency/disaster situation you are obligated to work and will be called upon to return to work with little or no notice. These situations usually include stressful conditions (physical emotional and mental pressure) in the Provincial Coordination Centre (PCC) for unknown periods of time. During emergencies you will be required to be available to report to work 24/7/365.
Additional Information
This position requires a Federal Security clearance to the level of Secret and is required to take appropriate training related to supporting an Emergency Operations Centre during times of emergencies.
You must have a valid Canadian drivers license.
What We Offer
- Free on-site parking at our Dartmouth office
- Countless career paths and career development where you have access to career guidance tools resources and ongoing training for every stage of your journey.
- An engaging workplace where our employees are valued respected and connected
- Forward-thinking policies and strategies
Pay Grade: PR 13
Salary Range: $2805.63- $3410.48Bi-Weekly
Employment Equity Statement:
Our goal is to be a diverse workforce that is representative at all job levels of the citizens we serve. The Government of Nova Scotia has an Employment Equity Policy and we welcome applications from Indigenous People African Nova Scotians and Other Racially Visible Persons Persons with Disabilities and Womenin occupations or positions where they are under-represented. If you are a member of one of these equity groups you are encouraged to self-identify on your electronic application.
Accommodation Statement:
We are committed to providing an inclusive and accessible recruitment process. Candidates may request accommodations based on any grounds protected by the Human Rights you require an accommodation throughout the recruitment process please contact us at
This is a bargaining unit position initially restricted to current civil service employees represented by the Nova Scotia Government Employees Union (NSGEU). If applying from outside a government office employees must apply correctly via this link:
Failure to apply correctly means that your application will not be given first consideration as a bargaining unit applicant and will only be included if external applications are pursued.
External applicants and current casual employees will only be considered if there are no qualified civil service bargaining unit NOTE: Candidates will not be considered for an interview if applications are incomplete or are missing information.
Offer of employment is conditional upon the completion of all applicable background checks and confirmation of credentials the results of which must be satisfactory to the employer. We thank all applicants for the interest however only those selected for an interview will be contacted. All questions and concernsmay be directed to
Required Experience:
IC
About Company
Novascotia.ca is the official website for the province of Nova Scotia. It is the one place to find all government services and information.
