Customer Support Representative Hotel Operations,

We are looking for a Customer Support Representative - Hotel Operations to work with us full-time in a remote setup for our US-based client. For this role we only process candidates that are based Philippines and have legal authorization to work in the Philippines.

About the OTA Client:

We are the fastest-growing network society worldwide with its capital being in San Francisco. Our goal is to create a governance blueprint that is organic enough for communities worldwide to join our network. Our goals are ambitious: 8 further buildings by the end of 2026 and 100 by 2027. We are growing double-digit % MOM and building the tech infrastructure to govern the next generation of society in a post-labor economy. We are backed by the whos who in the space and will go out to market to raise a big round for a DAO next yearour goal is 10M frontier citizens bound together in an inter-city network society.

The Role

We are seeking a reliable and detail-oriented Customer Service Representative to support daily hotel operations. This role involves managing guest communications coordinating check-ins remotely and ensuring smooth overnight operations. The ideal candidate is responsive organized and comfortable working night shifts.

Key Responsibilities

• Respond promptly to guest inquiries via email and other communication channels

• Assist with remote guest check-ins and provide necessary instructions

• Monitor and manage overnight hotel operations

• Handle guest concerns and escalate issues when necessary

• Coordinate with internal teams to ensure seamless service delivery

• Maintain accurate records of guest interactions and transactions

• Be available for occasional video calls to assist guests in real time

What Were Looking For

• Be available for occasional video calls to assist guests in real time

• At least 13 years of experience in customer service virtual assistance or hotel operation

• Strong written and verbal English communication skills

• Experience in hospitality or hotel operations is a plus
• Familiarity with tools such as PMS booking platforms or CRM systems is an advantage
• Highly organized with strong attention to detail
• Ability to work independently and handle night shift schedules