Technology Support III UNIX, SQL

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial & Investment Bank you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.

Job responsibilities

• Contributes in the continued development of tools frameworks & techniques to improve productivity and Quality of Production management function adopting the DevOps principles to manage and support the environment. Hands-on technology-focused individual who enjoys working through hard technical problems. Knowledge of Python Shell scripting SQL and UNIX commands.
• Recommends solutions to solve generic issues in systems and procedures to avoid recurrences of system or operational failures.
• Recommends system changes to reduce required manual intervention in either monitoring or managing system performance/availability.
• Designs and Uses Monitoring Dashboards for day to day Support
• Develops and maintain strong relationships with Application Development and DevOps Leadership
• Generates Service KPIs reports on service stability and performance. Liaises with Dev and QA teams for release management.
• Runs incident calls for client outages. Participates in Change Management calls.
• Engages with OPS and client support teams on user query resolutions
  

Required qualifications capabilities and skills

• 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
• Strong Knowledge on UNIX SQL Knowledge on SQL Database Oracle and Cockroach DB
• Python Shell scripting Experience using Copilot.
• Knowledge and know how on how to measure setup and maintain SLO SLI and other SRE standards.
• Log & Message bus monitoring: Splunk ELK Geneos AppDynamics DynaTrace
• Domain & Tools experience: Trade Life cycle Database Support Splunk Geneos Grafana Kibana Appdynamics Control M Autosys.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

Preferred qualifications capabilities and skills

• Expertise in Excel Macro and Powerpoint will be an advantage