IFM Program Lead – Enablement

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We are looking for an IFM Program Lead Enablement for our Integrated Facility Management business line.

About JLL

Were JLL. Were a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning occupying and investing in real estate.

If youre looking to step up your career JLL is the perfect professional home. At JLL youll have a chance to innovate with the worlds leading businesses put that expertise into action on landmark projects and work on game-changing real estate initiatives. Youll also make long-lasting professional connections through sharing different perspectives and youll be inspired by the best. Were focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!

Role Purpose: The IFM Program Lead Enablement EMEA drives operational excellence through technology integration process improvement and specialized program management across the EMEA portfolio. This role leads the implementation of workplace innovation initiatives manages wellness programs and enables service delivery enhancement through technology and standardization. The position is responsible for testing and integrating new solutions managing specialized amenity programs and supporting the broader workplace experience transformation agenda.

What this job involves:

Technology & Innovation Leadership

Partner with Amazon/JLL tech teams on workplace solutions

Lead implementation of automation and innovation initiatives

Coordinate pilot programs for new service delivery tools

Drive adoption of workplace management systems

Support integration of emerging technologies

Develop digital transformation roadmaps

Wellness Program Management

Direct fitness center operations across portfolio

Oversee gymnasium management and programming

Coordinate fitness class scheduling and delivery

Manage wellness initiative implementation

Monitor program performance and utilization

Drive continuous program improvement

Specialized Program Management

Lead Dogs at Work program implementation

Develop and maintain program guidelines

Ensure compliance with health and safety standards

Coordinate registration and verification processes

Manage program communications

Monitor program effectiveness

Process Excellence

Develop standardized operational procedures

Implement best practice frameworks

Lead continuous improvement initiatives

Create service delivery playbooks

Drive operational efficiency

Support change management

Portfolio Analytics & Reporting

Implement workplace analytics tools

Develop performance dashboards

Support data-driven decision making

Monitor program effectiveness

Track improvement initiatives

Prepare analytical reports

Ad Hoc Program Development

Lead undefined/emerging workplace programs

Provide interim management for new initiatives

Support rapid deployment of critical programs

Act as incubator for new service lines

Develop scalable solutions

Enable program transitions

Sound like you To apply you need to have:

Essential Experience

8 years experience in workplace services/facilities management

Strong background in process improvement and innovation

Experience managing specialized workplace programs

Track record of technology implementation

Proven success in change management

Experience in program development

Background in data analytics

Technical Competence

Understanding of workplace technology platforms

Knowledge of process improvement methodologies

Expertise in program management

Proficiency in data analysis

Understanding of wellness program management

Experience with quality management systems

Knowledge of health and safety requirements

Leadership & Personal Qualities

Innovation mindset

Strong analytical abilities

Excellence in stakeholder management

Change management expertise

Problem-solving capabilities

Project management skills

Strategic thinking abilities

Cultural awareness

Qualifications

Bachelors degree in Business Technology or related field

Project management certifications (PMP Prince2)

Process improvement certifications (Six Sigma Lean)

Wellness program certifications beneficial

Fluent in English; additional European languages advantageous

What you can expect from us

Youll join an entrepreneurial inclusive culture. One where we succeed together across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career recognition wellbeing benefits and pay. Well offer you a competitive salary and benefits package.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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