Medical Equipment and Device Field TechnicianEngineer (mfx) Berlin, Germany

We are looking for a colleague to join Genorays German subsidiary in Berlin.

Genoray manufactures medical and dental X-ray equipment. Our products are distributed globally through our headquarters in South Korea five overseas subsidiaries (Germany USA Japan Türkiye and Shanghai) and more than 40 international partners.

As the European subsidiary we operate in a B2B model supplying our products to local distributors across more than 20 countries including Germany the UK Spain and Italy. Our goal is to strengthen our presence in the European market by ensuring high customer satisfaction making service a key part of our success and of your role with us.

As a Medical Equipment and Device Field Technician/Engineer you will be responsible for supporting medical (C-arms and mammography systems) and dental (OPG CBCT and portable) product lines.

Our work contributes to safer diagnostics and better patient care. We value a collaborative environment where colleagues support and inspire each other.

Tasks

• Customer Service Technical Support and Training: Provide technical support to distributors in Europe including troubleshooting problem resolution and general assistance for medical equipment. Perform installation maintenance repairs and technical inspections. Deliver training to customers and partners on proper equipment use and handling.
• Business Travel and On-Site Service: Carry out service-related business trips within Europe and internationally which include installations repairs inspections and other technical service activities.
• Logistics Warehouse and Spare Parts Management: Handle goods receipt and dispatch processes including unloading deliveries safe storage of equipment preparation and shipment of devices and parts as well as coordination with transport providers. Manage spare parts inventory to ensure availability for service and customer needs.
• Administrative and Service Operations: Prepare necessary sales and shipping documentation (e.g. Proforma Invoice Commercial Invoice). Perform administrative tasks related to service operations logistics and spare parts management.
• Equipment Preparation and Exhibitions: Inspect adapt and configure machines for shipment according to customer requirements including technical adjustments where needed. Support installation and deinstallation of equipment at exhibitions and trade fairs.

Requirements

• Bachelors degree in Biomedical Electrical or Electronic Engineering or a comparable degree or relevant practical experience
• Professional experience is not required but considered an advantage
• Experience in customer service or technical support for medical equipment is preferred
• Proficiency in Microsoft Office (Word Excel PowerPoint)
• Strong written and verbal communication skills
• Well-organized with a structured and solution-oriented mindset
• Fluent English is required; German and/or Korean language skills are considered an advantage
• Willingness to travel internationally on a regular basis with no travel restrictions
• Valid work permit for Germany required

Benefits

• Being part of a globally leading and fast-growing medical and dental X-ray equipment manufacturing company
• Company laptop and mobile phone provided
• Exciting international working environment with partners across the globe
• Flat organizational structure that encourages open communication and the contribution of your ideas
• 27 vacation days plus public holidays
• Free coffee tea snacks and other refreshments
• Office located in the heart of Berlin

Job Start: As soon as possible (negotiable)

Job Type: Permanent full-time

If you would like to join our team and support our mission to continue saving people through our work please send your application with CV and Cover Letter to us.

For any further questions please contact us.

We look forward to receiving your application!

Genoray EU GmbH

Dorotheenstr. 54

10117 Berlin