IT Operations Engineer (Contract) GautengHybrid ISB5702437

Our client is seeking a skilled Operations Engineer who ensures 24/7 stability and availability of mission-critical microservices infrastructure through proactive incident management and technical troubleshooting!

Manage daily operations system health monitoring and incident resolution for serverless computing and microservice architectures while collaborating with global agile teams!

The ideal candidate is a dedicated IT operations professional with 3 years of infrastructure support experience who thrives in shift-based environments brings strong troubleshooting skills in serverless computing and microservices excels at coordinating incident problem and change management processes demonstrates excellent communication abilities with both technical and non-technical stakeholders and shows commitment to SLA compliance and operational excellence!

Advanced operations engineering with microservices and serverless computing

Hybrid and remote working flexibility with 1960 flexible annual hours

Infrastructure operations role with incident and change management

POSITION: Contract: 01 June 2026 to 31 December 2026

EXPERIENCE: Minimum 3 years IT infrastructure support experience

COMMENCEMENT: 01 June 2026

LOCATION: Hybrid: Midrand/Menlyn/Rosslyn/Home Office rotation

Qualifications / Experience

• IT Degree and/or relevant qualifications
• Minimum 3 years IT infrastructure support experience
• IT Ops experience highly advantageous

Essential Skills Requirements

• Solid understanding of Incident Problem and Change Management
• Troubleshooting skills
• Debugging remote services
• Serverless Computing
• Microservice Architecture

Advantageous Skills Requirements

• Agile methodology
• Atlassian tools: Jira Confluence
• Ability to read interpret and follow Java code
• AWS Practitioner training and/or certification
• Logging and tracking tickets to external support
• Troubleshooting deployments
• Understanding of German language

Role Requirements

• Willing and able to work shifts after hours and on public holidays
• Action and resolve IM (Incident Management) tickets
• Action and resolve CIM (Critical Incident Management) tickets as required
• Raise and lead PM (Problem Management) tickets as identified
• Action and coordinate CM (Change Management) tasks and tickets as required
• Perform daily system health checks
• Ensure systems are operational according to SLAs
• Draw KPI Reports and report to stakeholders on a monthly basis
• Adhere to the PIC processes (Problem Incident & Change Management)
• Perform daily operations tasks and end user support
• Creation of pertinent test documentation
• Conduct Ops Basic Training
• Enable end user knowledge transfer and training
• Work closely with Agile Masters developers product owners and various global stakeholders in the feature teams
• Provide general assistance to the Operations team and end users
• Co-ordinate all TLM topics with feature teams timeously
• Ensure stability and availability of all infrastructure to support feature teams
• Ability to work as part of a team
• Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
• Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and non-technical colleagues / users
• Have good presentation skills
• Self-starter
• Above-board work ethics
• Flexibility to take up different tasks in the project
• Ability and willingness to coach and give training to fellow colleagues and users when required
• Willing and able to travel internationally
• Where required interpret documents from German to English

NB:

South African citizens/residents preferred. Valid work permit holders will be considered. By applying you consent to be added to the database and to receive updates until you unsubscribe. If you do not receive a response within 2 weeks please consider your application unsuccessful.

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