EUC Desktop Engineer

EUC/Desktop Engineer

Henderson NV

Fulltime

Job Description

• Candidate must have 8-12 years of L1/L2 hands-on experience to support the End User Computing Deskside Services.
• Candidate should be proficient in English to provide the required IT services.
• Candidate must be ready to provide the support over the Phone Calls and Deskside support both which also includes the support during weekend as per monthly roster.
• This is Onsite customer location work and no offline or WFH allowed.
• Resolve Incidents and Service Requests tickets associated with EUC equipment EUC software IT applications provide break/fix support advice and assist to Customer Users as needed.
• Provide equipment and hardware support including laptop desktop devices mobile devices direct attached printers local printers scanners and wireless networking.
• Mobile Device Management provides support to mobile devices such as smartphones and tablets as well as desktop devices such as engineering workstations.
• Leverage Customers EUC Mobile Device Management Tools to enable secure and remote support and operations.
• Configure and implement enterprise device group policies. Ensure that MDM processes follow all Customer defined security practices including identity verification prior to enrolling new devices.
• Candidate must be fully COVID vaccinated (mandatory).
• Certification: Any relevant certification (Preferred).

Engineer Computer Systems Support

Scottsdale AZ

Fulltime

Job Description

• Diagnose and troubleshoot technical issues including account setup network configuration software and hardware issues
• Deliver hands-on support for a range of hardware including PCs laptops and peripherals in a mixed Windows and Mac environment.
• Perform network troubleshooting particularly on VPN connections and wireless configurations integrating with Zscaler.
• Asset management and tracking using ServiceNow (SNOW) for accurate inventory control.
• Provide timely resolutions for hardware and software issues ensuring user satisfaction.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal knowledge bases or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of KB Articles
• Maintain good relationships with clients

Technical Experience:

• Experience level : 6 8 years of Technical experience in Windows and Mac
• Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.
• Proven work experience as a Technical Support Engineer Desktop Support Engineer IT Help Desk Technician or similar role
• Good understanding of computer systems mobile devices and other tech products
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help both written and verbal
• Familiarity with ITSM tools like ServiceNow for ticket management.

Professional Attributes:

• Excellent customer service skills and the ability to communicate effectively with non-technical users.
• Self-starter with the ability to work independently and efficiently.
• Physical ability to manage IT equipment installations and movements.
• Adaptable and flexible to meet varying work schedules and environments.

Thanks & Regards

Chandragupt Shivam

Ph : EXT-3188

Synchrony Systems Inc.

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