Infrastructure Engineer, Virtualization

About us

About the role

The Infrastructure Engineer (Virtualization) is an entry level engineering role intended for IT professionals moving into infrastructure engineering. This role focuses on learning and supporting enterprise virtualization platforms that host business critical applications and services.

The position emphasizes platform fundamentals operational excellence and skill development under the mentorship of senior virtualization engineers.

The impact you can have

• Assist in the support and operation of enterprise virtualization platforms.

• Perform routine VM lifecycle tasks such as provisioning requests snapshots and monitoring.

• Monitor virtualization environments for health capacity and performance issues.

• Troubleshoot basic VM and platform issues following established runbooks.

• Escalate complex issues to senior engineers with clear documentation and analysis.

• Assist with platform maintenance upgrades and patching activities.

• Partner with managed service providers and virtualization platform vendors by opening updating and tracking support cases as directed.

• Collaborate with storage network cloud application and service desk teams to resolve incidents and fulfill service requests.

• Participate in incident bridges and coordinated response efforts involving internal teams and managed services partners.

• Maintain documentation diagrams and operational procedures.

• Learn virtualization concepts architecture and best practices through hands on experience.

Youll bring to the role

• 2 years of experience in Help Desk Service Desk or IT Operations roles.

• Solid understanding of Windows and/or Linux operating systems.

• Basic knowledge of servers networking fundamentals and IT infrastructure concepts.

• Strong desire to grow into an infrastructure or platform engineering role.

• Good communication documentation and problem-solving skills.

• Exposure to virtualization platforms (lab coursework or on the job) a plus.

• Experience working with managed service providers or vendor support team a plus.

• Experience supporting infrastructure related tickets or escalations.

• Interest in automation scripting or infrastructure as code concepts.

• Relevant certifications or self-directed learning a plus.

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands subject to each brands discount policies.

• Support for your individual development plus opportunities for career mobility within our family of brands.

• A culture of giving back local volunteer opportunities annual donation and volunteer match to eligible nonprofit organizations and philanthropic activities to support our communities.*

• Medical dental vision insurance & 401(K).*

• Employee Assistance Program (EAP).

• Time off paid time off & holidays.*

• The target salary range for this role is: $60000 - $70000

*Any job offer will consider factors such your qualifications relevant experience and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

• Hybrid: This position works in a hybrid model ideally with days worked in the Distribution Center office location in Etna OH as defined by business needs.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

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Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidates qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy) race color national origin religion age disability genetic information military status sexual orientation gender identity or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process please contact The Company will make reasonable accommodations for otherwise qualified applicants or employees unless such accommodations would impose an undue hardship on the operations of the Companys Company will not revoke or alter a job offer based on an applicants request for reasonable accommodation.