Let's begin! Assc Dir-Customer Success Manager (Public Sector Partnerships)

At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity helping our clients navigate uncertainty with clarity speed and confidence.

If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.

Skills and Competencies

• 3-4 years experience with public sector partnerships
• Demonstrated proficiency in partner success customer success alliances or program management within complex matrixed organizations
• Strong understanding of public sector procurement partnering and delivery models including work with prime contractors systems integrators and resellers
• Proven ability to manage and influence senior stakeholders across Sales Product Legal Solutions Engineering and Delivery without direct authority
• Excellent communication organizational analytical and execution skills with the ability to balance strategic thinking and operational rigor
• Demonstrated proficiency in artificial intelligence concepts with hands-on experience using AI tools to streamline workflows and enhance operational efficiency.
• Proven ability to implement AI-powered solutions to solve business challenges. Demonstrates a growing awareness of AI risk management and a commitment to responsible and ethical AI use.

Education

• Bachelors degree in business economics finance marketing or a related field

Responsibilities

The Associate Director Partner Success is responsible for owning the post-onboarding partner lifecycle for public sector partners ensuring enablement execution readiness performance management and delivery of successful customer outcomes.

• Lead onboarding and enablement for public sector partners ensuring strong understanding of Moodys solutions value propositions and priority government use cases
• Develop and deliver partner training enablement materials and Partner Success playbooks in collaboration with cross-functional teams
• Serve as the primary point of contact for partners post-onboarding supporting active pursuits deployments and partner-led customer engagements
• Track and manage partner performance against defined success metrics including pipeline influence execution quality delivery outcomes retention and customer satisfaction
• Identify execution risks and coordinate cross-functional support to address gaps in partner capability capacity or alignment
• Partner with Sales and Partnerships teams on joint go-to-market initiatives account planning and opportunity execution
• Coordinate internal resources to support partner-led government deals including procurement and contracting considerations
• Act as a trusted partner and customer advocate providing strategic guidance aligned to public sector mission environments and workflows
• Ensure partner activities align with third-party risk compliance security and governance requirements in regulated environments
• Contribute to the development and scaling of Partner Success processes governance models and best practices

About the Team

This role sits within Customer Engagement a team focused on maximizing customer and partner value through purposeful engagement strong cross-functional collaboration and disciplined execution. The team plays a critical role in scaling Moodys public sector business while maintaining high standards of quality compliance and customer outcomes.

For US-based roles only: the anticipated hiring base salary range for this position is$135700.00-$196750.00 depending on factors such as experience education level skills and location. This range is based on a full-time addition to base salary this role is eligible for incentive compensation. Moodys also offers a competitive benefits package including not but limited to medical dental vision parental leave paid time off a 401(k) plan with employee and company contribution opportunities life disability and accident insurance a discounted employee stock purchase plan and tuition reimbursement.

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color sex gender age religion or creed national origin ancestry citizenship marital or familial statussexual orientation gender identity gender expression genetic information physical or mental disability military or veteran status or any other characteristic protected by law. Moodys also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation or need assistance with completing the application process please email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

For San Francisco positions qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination here to view our Notice to New York City Applicants.
Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employees tenure with Moodys.