Service Manager Food & Beverage (Outlet Manager)

Our Vision: To be the best-loved hospitality group pioneering new horizons and setting new benchmarks.

Shangri-La Tanjung Aru Kota Kinabalu Sabah Malaysia is located just 10 minutes away from the city of Kota Kinabalu Sabah Malaysia. Its a luxurious tranquil retreat that provides the setting for an amazing tropical gateway. The 498 rooms resort consist of 6 locals favourite Kota Kinabalu restaurants and bars with spectacular Sabah Golden Sunset atSunset Bar and Coco-Joes Bar & Grill. Owned and operated by the resort a private jetty for islands transfer to Tunku Abdul Rahman Marine Park to experience an amazing snorkelling with tropical fish and corals. Our Chi The Spa renowned as a picturesque spa in Kota Kinabalu that offers treatments based on a traditional Asian healing philosophies located on the resorts private spa island.

Joy binds us together - through our Asian art of hosting shared growth and the opportunity to create a positive impact as part of our global family. Let your joy flourish with us and make your Shangri-La come true. We warmly welcome talented individuals to become part of the Shangri-La Tanjung Aru Kota Kinabalu family.

We are looking for Service Manager Food & Beverage (Outlet Manager)

Job Summary:

To manage and lead all aspects of restaurant operations ensuring exceptional and personalized dining experiences in line with 5-star service standards. The Service Manager Food & Beverage is responsible for driving operational excellence achieving financial targets leading team performance and maintaining the highest levels of guest satisfaction.

Key Responsibilities:

• Guest Service Excellence Champion a culture of service excellence by ensuring consistently high standards. Oversee the handling of guest feedback and complaints ensuring timely resolution and continuous improvement in guest satisfaction.
• Operational Management Plan organize and oversee daily restaurant operations to ensure efficiency productivity and adherence to brand standards. Continuously review and improve operational procedures.
• Team Leadership & Development Lead develop and inspire the team to achieve high performance. Manage staffing scheduling performance evaluations and succession planning. Foster a positive and engaging work environment.
• Financial & Revenue Management Drive revenue growth and profitability through effective cost control budgeting forecasting and upselling strategies. Monitor financial performance including P&L and implement corrective actions where necessary.
• Communication & Collaboration Maintain strong communication with guests team members and other departments to ensure seamless operations. Work closely with the kitchen and other outlets to enhance overall guest experience.
• Quality Assurance & Compliance Ensure strict compliance with hygiene sanitation and food safety standards. Conduct regular audits to maintain consistency with 5-star service and operational standards.
• Marketing & Guest Engagement Support promotional activities special events and initiatives to enhance guest experience and increase outlet visibility and revenue.

Requirements:

• Minimum Diploma in Hospitality or equivalent; Degree in Hospitality Management or related field preferred
• At least 46 years of relevant experience with 23 years in a managerial role in a restaurant or 5-star hotel environment
• Fluent in Mandarin and English (spoken and written); additional languages are an advantage
• Strong leadership financial acumen and operational management skills
• Excellent interpersonal and communication skills
• Well-groomed with a professional appearance
• Ability to work flexible hours including weekends and public holidays
• Strong problem-solving decision-making and customer-focused mindset.

If you are enthusiastic to be part of our family please send your application with CV and relevant documents by 31 May 2026.

Only shortlisted candidates will be contacted for interview & selection.