Business Process Analyst I

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Hours:

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Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Preferred candidate identified

TD Wealth Operations and Centralized Sales Support is part of the Wealth National Office and serves as the operational engine of TD Wealth. Acting as a centre of excellence the team supports the core processes that shape our clients experience including onboarding transfer services trade and cash management processing and delivering client statements and communications. We support all TD Wealth distribution channels TD Mutual Funds TD Asset Management and TD Securities.

The Operational Excellence Team within Wealth Operations and Centralized Sales Support has an exciting mandate that includes championing the implementation of Wealths Operational Excellence strategy providing business management support to Operations by establishing standards and strategies for programs that span Operations and Centralized Sales Support and representing Operations and Centralized Sales Support on pan-Operations and Centralized Sales Support and pan-Wealth projects and programs.

TD Wealth Operations and Centralized Sales Support goal is to be recognized as an industry leader in Operational Excellence by delivering best in class client colleague and partner experiences.

Reporting to the Senior Manager Client and Colleague Confidence and Experience the successful candidate will be supporting the delivery of TD Wealths Operational Excellence program including the delivery of Operations culture roadmap and large initiatives to simplify Operations. The role includes the following key accountabilities:

• Lead various projects and initiatives including but not limited to Our Promise sustainment activities monthly meeting in a box and creation of Standard Operating Procedures

• Support day-to-day activities and business initiatives and participate in project teams

• Support the development of communication implementation and/or training plans to support implementation of projects and/or business initiatives

• Act as a brand ambassador for Wealth Operations and Centralized Sales Support both internally and/or externally

• Build effective relationships with key business partners

• Gather required information and document/map current and future processes provide input and recommendations to support process improvement

• Prioritize and manage own workload to meet service level requirements for service and productivity

• Consistently exercise discretion in managing correspondence information and all matters of confidentiality; escalate issues where appropriate

• Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for own functional area

• Conduct reporting and / or meaningful analysis at the functional or enterprise level using results to draw conclusions make recommendations assess the effectiveness of programs/ policies/ practices

• Participate in personal performance management and development activities including cross training within own team

• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training coaching and/or guidance as appropriate.

Job Requirements

• Ability and openness to learn be a self-starter and be comfortable working independently in ambiguity

• Strong communicator; both written and oral

• Ability to pay high attention to details

• Ability to analyze research organize and prioritize work while meeting multiple deadlines

• Ability to handle confidential information with discretion

Additional Information

Specific Educational Requirements / Other Qualifications

• Undergraduate degree is required

• Strong knowledge of Wealth Management business is an asset

• Communication & event management experience is an asset

• Knowledge of process mapping and process design is an asset

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):